Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260704 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Mar 27, 2025 → Oct 22, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (141 biz days late)
Active: 144 biz days
🕐 Clock stopped: Completed (Oct 22, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
141d
▶ Clock Running
Status: Assigned
Apr 1 → Oct 22, 2025
141 business days (counted)
Running total: 144 of ? biz days used
Created: Mar 27, 2025 Completed: Oct 22, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Oct 22 Assigned ▶ Running 141 144
Coordinators 145.2d
Billing 0.2d
✗ SLA Missed
Coordinators
145.2 days
Over SLA
Billing
0.2 days
Created: Mar 27, 2025 Due: Oct 31, 2025 Completed: Oct 22, 2025 (9 days early)
📅
144.7 days Total Age
⏱️
141.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
144.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 15, 2025
Visit 2 Oct 21, 2025
Visit 3 Oct 22, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 141.5 days stuck in "Assigned"
⏱️
Total Delay 144.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
141.5d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10.15.2025 Searching for asset 10.21.2025 Searching for asset 10.22.2025 PM completed per manufacture recommendation
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260704
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Apr 1, 4:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician: Daniel Clark
🚨 137.0 business days
⏱️
3x Labor Added Oct 15, 3:45 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.75, 33
⚠️ 5.0 business days
⏱️
3x Labor Added Oct 21, 3:05 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.7, 33
⏳ 2.0 business days
⏱️
▶
2 Labor Added Oct 22, 3:42 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 203d 23h, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 23, 1:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 13m
📨
▶
2 Status: Invoice Pending Oct 23, 3:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Oct 27, 1:39 PM
Invoice Number: SM-244457

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 141.5 business days (threshold: 4.0 business hours)
Exceeded by 141.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-244457

Work Details (7)

Name Type Status Qty Amount Date
WL-02971760 Labor Open 0.5 $0.00 Oct 15, 3:45 PM
WL-02971761 Labor Open 0.75 $0.00 Oct 15, 3:45 PM
WL-02971762 Travel Open 33 $0.00 Oct 15, 3:45 PM
WL-02978607 Labor Open 1 $0.00 Oct 21, 3:05 PM
WL-02978608 Labor Open 0.7 $0.00 Oct 21, 3:05 PM
WL-02978609 Travel Open 33 $0.00 Oct 21, 3:05 PM
WL-02980237 Labor Open 1 $0.00 Oct 22, 3:42 PM

Details