Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260715 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Mar 27, 2025 → Sep 26, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (124 biz days late)
Active: 127 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
124d
▶ Clock Running
Status: Assigned
Apr 1 → Sep 26, 2025
124 business days (counted)
Running total: 127 of ? biz days used
Created: Mar 27, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Sep 26 Assigned ▶ Running 124 127
Coordinators 128.2d
Billing 0.1d
✗ SLA Missed
Coordinators
128.2 days
Over SLA
Billing
0.1 days
Created: Mar 27, 2025 Due: Oct 31, 2025 Completed: Sep 26, 2025 (35 days early)
📅
127.7 days Total Age
⏱️
124.5d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
127.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 124.5 days stuck in "Assigned"
⏱️
Total Delay 127.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
124.5d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.26.2025 PM completed
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260715
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Apr 1, 4:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician: Daniel Clark
🚨 125.0 business days
⏱️
▶
2 3x Labor Added Sep 26, 3:15 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 177d 23h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 29, 1:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
📨
Status: Invoice Pending by Hannah Shaw Sep 29, 2:14 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 2m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 30, 9:28 PM
Invoice Number: SM-242322

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 124.5 business days (threshold: 4.0 business hours)
Exceeded by 124.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-242322

Work Details (3)

Name Type Status Qty Amount Date
WL-02951075 Labor Open 1 $0.00 Sep 26, 3:15 PM
WL-02951076 Labor Open 0.66666666666667 $0.00 Sep 26, 3:15 PM
WL-02951077 Travel Open 33 $0.00 Sep 26, 3:15 PM

Details