Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260716 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Mar 27, 2025 → Oct 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (143 biz days late)
Active: 146 biz days
🕐 Clock stopped: Completed (Oct 24, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
143d
▶ Clock Running
Status: Assigned
Apr 1 → Oct 24, 2025
143 business days (counted)
Running total: 146 of ? biz days used
Created: Mar 27, 2025 Completed: Oct 24, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Oct 24 Assigned ▶ Running 143 146
Coordinators 147.2d
Billing 0.5d
✗ SLA Missed
Coordinators
147.2 days
Over SLA
Billing
0.5 days
Created: Mar 27, 2025 Due: Oct 31, 2025 Completed: Oct 24, 2025 (7 days early)
📅
146.7 days Total Age
⏱️
143.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
146.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 16, 2025
Visit 2 Oct 22, 2025
Visit 3 Oct 24, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 143.5 days stuck in "Assigned"
⏱️
Total Delay 146.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
143.5d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10.16.2025 searching for asset 10.22.2025 searching for asset 10.24.2025 pm completed per manufacture instructions
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260716
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Apr 1, 4:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician: Daniel Clark
🚨 138.0 business days
⏱️
Labor Added Oct 16, 3:47 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 5.0 business days
⏱️
Labor Added Oct 22, 3:35 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Oct 24, 3:01 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 205d 23h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 27, 12:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
📨
▶
2 Status: Invoice Pending Oct 27, 3:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Oct 29, 11:54 AM
Invoice Number: SM-244834

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 143.5 business days (threshold: 4.0 business hours)
Exceeded by 143.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-244834

Work Details (5)

Name Type Status Qty Amount Date
WL-02973345 Labor Open 1 $0.00 Oct 16, 3:47 PM
WL-02980213 Labor Open 1 $0.00 Oct 22, 3:35 PM
WL-02983426 Labor Open 0.66666666666667 $0.00 Oct 24, 3:01 PM
WL-02983427 Labor Open 1 $0.00 Oct 24, 3:01 PM
WL-02983428 Travel Open 33 $0.00 Oct 24, 3:01 PM

Details