Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260719 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Mar 27, 2025 → Oct 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (137 biz days late)
Active: 140 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
137d
▶ Clock Running
Status: Assigned
Apr 1 → Oct 16, 2025
137 business days (counted)
Running total: 140 of ? biz days used
Created: Mar 27, 2025 Completed: Oct 16, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Oct 16 Assigned ▶ Running 137 140
Coordinators 141.2d
Billing 0.1d
✗ SLA Missed
Coordinators
141.2 days
Over SLA
Billing
0.1 days
Created: Mar 27, 2025 Due: Oct 31, 2025 Completed: Oct 16, 2025 (15 days early)
📅
140.7 days Total Age
⏱️
137.5d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
140.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 29, 2025
Visit 2 Oct 13, 2025
Visit 3 Oct 16, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 137.5 days stuck in "Assigned"
⏱️
Total Delay 140.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
137.5d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.29.2025 searching for asset 10.13.2025 searching for asset 10.16.2025 PM completed
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260719
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 1h
🚨 126.0 business days
⏱️
3x Labor Added Sep 29, 2:08 PM
Type: Labor, Travel
Status: Open
Qty: 0.66666666666667, 1, 33
🚨 10.0 business days
⏱️
3x Labor Added Oct 13, 6:30 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.66666666666667, 33
⏳ 3.0 business days
⏱️
▶
2 Labor Added Oct 16, 3:51 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 197d 23h, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 17, 11:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 44m
📨
Status: Invoice Pending by Hannah Shaw Oct 17, 12:24 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 43m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 20, 9:00 AM
Invoice Number: SM-244059

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 137.5 business days (threshold: 4.0 business hours)
Exceeded by 137.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-244059

Work Details (7)

Name Type Status Qty Amount Date
WL-02953069 Labor Open 0.66666666666667 $0.00 Sep 29, 2:08 PM
WL-02953070 Labor Open 1 $0.00 Sep 29, 2:08 PM
WL-02953071 Travel Open 33 $0.00 Sep 29, 2:08 PM
WL-02969090 Labor Open 0.5 $0.00 Oct 13, 6:30 PM
WL-02969091 Labor Open 0.66666666666667 $0.00 Oct 13, 6:30 PM
WL-02969092 Travel Open 33 $0.00 Oct 13, 6:30 PM
WL-02973355 Labor Open 1 $0.00 Oct 16, 3:51 PM

Details