Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260724 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Mar 27, 2025 → Oct 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (142 biz days late)
Active: 145 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
142d
▶ Clock Running
Status: Assigned
Apr 1 → Oct 23, 2025
142 business days (counted)
Running total: 145 of ? biz days used
Created: Mar 27, 2025 Completed: Oct 23, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Oct 23 Assigned ▶ Running 142 145
Coordinators 146.2d
Billing 0.3d
✗ SLA Missed
Coordinators
146.2 days
Over SLA
Billing
0.3 days
Created: Mar 27, 2025 Due: Oct 31, 2025 Completed: Oct 23, 2025 (8 days early)
📅
145.7 days Total Age
⏱️
142.5d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
145.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 14, 2025
Visit 2 Oct 22, 2025
Visit 3 Oct 23, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 142.5 days stuck in "Assigned"
⏱️
Total Delay 145.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
142.5d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10.14.2025 Searching for asset 10.22.2025 Searching for asset 10.23.2025 pm completed
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260724
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Apr 1, 4:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician: Daniel Clark
🚨 136.0 business days
⏱️
3x Labor Added Oct 14, 3:03 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.66666666666667, 33
⚠️ 7.0 business days
⏱️
Labor Added Oct 22, 3:33 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 Labor Added Oct 23, 4:38 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 205d 0h, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 24, 1:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 52m
📨
Status: Invoice Pending by Hannah Shaw Oct 24, 3:33 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:42 PM
Invoice Number: SM-244714

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 142.5 business days (threshold: 4.0 business hours)
Exceeded by 142.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-244714

Work Details (5)

Name Type Status Qty Amount Date
WL-02970079 Labor Open 1 $0.00 Oct 14, 3:03 PM
WL-02970080 Labor Open 0.66666666666667 $0.00 Oct 14, 3:03 PM
WL-02970081 Travel Open 33 $0.00 Oct 14, 3:03 PM
WL-02980211 Labor Open 1 $0.00 Oct 22, 3:33 PM
WL-02981865 Labor Open 1 $0.00 Oct 23, 4:38 PM

Details