Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260728 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Mar 27, 2025 → Nov 19, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (160 biz days late)
Active: 163 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
160d
▶ Clock Running
Status: Assigned
Apr 1 → Nov 19, 2025
160 business days (counted)
Running total: 163 of ? biz days used
Created: Mar 27, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Nov 19 Assigned ▶ Running 160 163
Coordinators 164.2d
Billing 0.2d
✗ SLA Missed
Coordinators
164.2 days
Over SLA
Billing
0.2 days
Created: Mar 27, 2025 Due: Dec 31, 2025 Completed: Nov 19, 2025 (42 days early)
📅
163.7 days Total Age
⏱️
160.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
163.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 10, 2025
Visit 2 Nov 14, 2025
Visit 3 Nov 19, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 160.5 days stuck in "Assigned"
⏱️
Total Delay 163.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
160.5d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11.10.2025 searching for asset 11.14.2025 searching for asset 11.19.2025 pm completed per manufacture specs
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260728
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Apr 1, 4:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician: Daniel Clark
🚨 155.0 business days
⏱️
3x Labor Added Nov 10, 4:53 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.66666666666667, 33
⏳ 3.9 business days
⏱️
3x Labor Added Nov 14, 2:51 PM
Type: Labor, Travel
Status: Open
Qty: 0.66666666666667, 1, 33
⏳ 4.0 business days
⏱️
▶
2 Labor Added Nov 19, 4:05 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 232d 1h, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 20, 1:52 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 43m
📨
Status: Invoice Pending by Hannah Shaw Nov 20, 2:07 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15m
💰
Status: Invoiced by Hannah Shaw Nov 20, 3:27 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 20m
⏳ 2.0 business days
🧾
Invoice Created Nov 21, 4:33 PM
Invoice Number: SM-247083

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 160.5 business days (threshold: 4.0 business hours)
Exceeded by 160.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-247083

Work Details (7)

Name Type Status Qty Amount Date
WL-03002438 Labor Open 1 $0.00 Nov 10, 4:53 PM
WL-03002439 Labor Open 0.66666666666667 $0.00 Nov 10, 4:53 PM
WL-03002440 Travel Open 33 $0.00 Nov 10, 4:53 PM
WL-03007818 Labor Open 0.66666666666667 $0.00 Nov 14, 2:51 PM
WL-03007819 Labor Open 1 $0.00 Nov 14, 2:51 PM
WL-03007820 Travel Open 33 $0.00 Nov 14, 2:51 PM
WL-03013418 Labor Open 1 $0.00 Nov 19, 4:05 PM

Details