Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260730 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Mar 27, 2025 → Dec 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (166 biz days late)
Active: 169 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
166d
▶ Clock Running
Status: Assigned
Apr 1 → Dec 1, 2025
166 business days (counted)
Running total: 169 of ? biz days used
Created: Mar 27, 2025 Completed: Dec 1, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Dec 1 Assigned ▶ Running 166 169
Coordinators 170.2d
Billing 0.4d
✗ SLA Missed
Coordinators
170.2 days
Over SLA
Billing
0.4 days
Created: Mar 27, 2025 Due: Dec 31, 2025 Completed: Dec 1, 2025 (30 days early)
📅
169.7 days Total Age
⏱️
166.5d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
169.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 14, 2025
Visit 2 Nov 19, 2025
Visit 3 Dec 1, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 166.5 days stuck in "Assigned"
⏱️
Total Delay 169.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
166.5d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11.14.2025 searching for asset 11.19.2025 searching for asset 12.1.2025 PM completed per manufacture specs
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric, Smart

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260730
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Apr 1, 4:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician: Daniel Clark
🚨 158.0 business days
⏱️
Labor Added Nov 14, 2:52 PM
Type: Labor
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
Labor Added Nov 19, 4:03 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 7.0 business days
⏱️
▶
2 3x Labor Added Dec 1, 3:38 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 244d 0h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 2, 1:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 2m
📨
Status: Invoice Pending by Hannah Shaw Dec 2, 4:35 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 51m, 0m
⏳ 3.9 business days
🧾
Invoice Created Dec 5, 5:52 PM
Invoice Number: SM-248015

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 166.5 business days (threshold: 4.0 business hours)
Exceeded by 166.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-248015

Work Details (5)

Name Type Status Qty Amount Date
WL-03007821 Labor Open 1 $0.00 Nov 14, 2:52 PM
WL-03013404 Labor Open 1 $0.00 Nov 19, 4:03 PM
WL-03022634 Labor Open 1 $0.00 Dec 1, 3:38 PM
WL-03022635 Labor Open 0.66666666666667 $0.00 Dec 1, 3:38 PM
WL-03022636 Travel Open 33 $0.00 Dec 1, 3:38 PM

Details