Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260735 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Mar 27, 2025 → Nov 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (154 biz days late)
Active: 157 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
154d
▶ Clock Running
Status: Assigned
Apr 1 → Nov 10, 2025
154 business days (counted)
Running total: 157 of ? biz days used
Created: Mar 27, 2025 Completed: Nov 10, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Nov 10 Assigned ▶ Running 154 157
Coordinators 158.2d
Billing 0.1d
✗ SLA Missed
Coordinators
158.2 days
Over SLA
Billing
0.1 days
Created: Mar 27, 2025 Due: Nov 30, 2025 Completed: Nov 10, 2025 (20 days early)
📅
157.7 days Total Age
⏱️
154.5d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
156.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 29, 2025
Visit 2 Nov 3, 2025
Visit 3 Nov 10, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 154.5 days stuck in "Assigned"
⏱️
Total Delay 156.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
154.5d / 0.5d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10.29.2025 Searching for asset 11.3.2025 Searching for asset 11.10.2025 PM completed per manufacture spec
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260735
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Apr 1, 4:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician: Daniel Clark
🚨 147.0 business days
⏱️
▶
2 3x Labor Added Oct 29, 3:32 PM
3x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.25, 3
⏳ 4.1 business days
⏱️
Labor Added Nov 3, 11:48 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Nov 10, 4:49 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 223d 1h, 0m
📄
Status: Ready to Bill by Jennifer Johnson Nov 10, 6:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 31m
📨
Status: Invoice Pending by Yecenia Campos Nov 11, 12:05 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5h 41m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 14, 3:04 PM
Invoice Number: SM-246169

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 154.5 business days (threshold: 4.0 business hours)
Exceeded by 154.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-246169

Work Details (7)

Name Type Status Qty Amount Date
WL-02988335 Labor Open 0.66666666666667 $0.00 Oct 29, 3:32 PM
WL-02988336 Labor Open 1 $0.00 Oct 29, 3:32 PM
WL-02988337 Travel Open 33 $0.00 Oct 29, 3:32 PM
WL-02988344 Labor Open 0.25 $0.00 Oct 29, 3:36 PM
WL-02988345 Travel Open 3 $0.00 Oct 29, 3:36 PM
WL-02995238 Labor Open 1 $0.00 Nov 3, 11:48 PM
WL-03002429 Labor Open 1 $0.00 Nov 10, 4:49 PM

Details