Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260784 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport - St Mary Medical Center — 1 St Mary Pl, Shreveport LA, 71105

Mar 27, 2025 → Sep 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (121 biz days late)
Active: 124 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
121d
▶ Clock Running
Status: Assigned
Apr 1 → Sep 23, 2025
121 business days (counted)
Running total: 124 of ? biz days used
Created: Mar 27, 2025 Completed: Sep 23, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Sep 23 Assigned ▶ Running 121 124
Coordinators 125.2d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
125.2 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Mar 27, 2025 Due: Sep 30, 2025 Completed: Sep 23, 2025 (7 days early)
📅
124.7 days Total Age
⏱️
121.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
124.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 22, 2025
Visit 2 Sep 23, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 121.5 days stuck in "Assigned"
⏱️
Total Delay 124.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
121.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.22.2025 searching for asset 9.23.2025 PM completed
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance
📄 Description
Affinity P3700 Bed, Birthing

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260784
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Apr 1, 4:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician: Daniel Clark
🚨 121.0 business days
⏱️
3x Labor Added Sep 22, 8:01 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.66666666666667, 33
⏱️
▶
4 2x Labor Added Sep 23, 2:41 PM
2x Labor Added → Status: Completed → Labor Added → Status: Closed
✔️
Status: Completed by Daniel Clark
From: Assigned
To: Completed
Duration in Previous: 174d 22h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.66666666666667
🏁
Status: Closed by Daniel Clark
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Sep 24, 11:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 9m
📨
Status: Invoice Pending by Hannah Shaw Sep 24, 12:49 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 54m, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 26, 3:40 PM
Invoice Number: SM-241864

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 121.5 business days (threshold: 4.0 business hours)
Exceeded by 121.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-241864

Work Details (6)

Name Type Status Qty Amount Date
WL-02945173 Labor Open 1 $0.00 Sep 22, 8:01 PM
WL-02945174 Labor Open 0.66666666666667 $0.00 Sep 22, 8:01 PM
WL-02945175 Travel Open 33 $0.00 Sep 22, 8:01 PM
WL-02946024 Labor Open 1 $0.00 Sep 23, 2:41 PM
WL-02946025 Travel Open 33 $0.00 Sep 23, 2:41 PM
WL-02946029 Labor Open 0.66666666666667 $0.00 Sep 23, 2:44 PM

Details