Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260830 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport - St Mary Medical Center — 1 St Mary Pl, Shreveport LA, 71105

Mar 27, 2025 → Oct 28, 2025

✅ Completed

PSM

SLA Clock

Last business day of March 2025 · Target: Mar 31, 2025

✗ SLA Missed (145 biz days late)

Active: 148 biz days

🕐 Clock stopped: Completed (Oct 28, 2025)

▶ Clock Running

Status: Created

Mar 27 → Apr 1, 2025

3 business days (counted)

Running total: 3 of ? biz days used

145d

▶ Clock Running

Status: Assigned

Apr 1 → Oct 28, 2025

145 business days (counted)

Running total: 148 of ? biz days used

Created: Mar 27, 2025 Completed: Oct 28, 2025

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Mar 27 → Apr 1	Created	▶ Running	3	3
Apr 1 → Oct 28	Assigned	▶ Running	145	148

Coordinators 149.2d

Billing 0.1d

✗ SLA Missed

Coordinators
149.2 days
Over SLA

Billing
0.1 days

Created: Mar 27, 2025 Due: Oct 31, 2025 Completed: Oct 28, 2025 (3 days early)

📅

148.7 days Total Age

⏱️

145.5d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

148.1d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

9 lines Work Details

🚩

3 visits On-Site Trips

📋

Coordinator Scheduling

🚩

3 On-Site Visits

3 on-site visits — why were multiple trips needed?

Visit 1 Sep 22, 2025

Visit 2 Oct 27, 2025

Visit 3 Oct 28, 2025

AI Analysis

Powered by OpenAI

Generating AI analysis...

Completed with significant delays

Invoiced • 342 days old

🚨

Primary Delay 145.5 days stuck in "Assigned"

⏱️

Total Delay 148.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

3.7d / 1.0d SLA

Assigned

145.5d / 0.5d SLA

Closed

1.4d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Searching for asset 9.22.2025
Searching for asset 10.27.2025
10.28.2025 PM completed per manufacture specs                    

🔍 Technician Findings

                        Preventive Maintenance                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Mar 27, 2:08 PM

Work Order: WO-01260830

Type: Preventive Maintenance

Priority: PSM

⏳ 4.0 business days

👷

▶

2 Technician Assigned Apr 1, 4:02 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Stephanie Ramen

From: Ready for Scheduling

To: Assigned

Duration in Previous: 5d 1h

🚨 125.0 business days

⏱️

3x Labor Added Sep 26, 3:38 PM

Type: Labor, Travel

Status: Open

Qty: 0.5, 0.66666666666667, 33

🚨 21.0 business days

⏱️

3x Labor Added Oct 27, 3:24 PM

Type: Labor, Travel

Status: Open

Qty: 0.66666666666667, 1, 33

⏳ 2.0 business days

⏱️

▶

2 3x Labor Added Oct 28, 4:52 PM

3x Labor Added → Status: Completed

✔️

Status: Completed by Daniel Clark

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 210d 0h, 0m

📄

Status: Ready to Bill by Hannah Shaw Oct 29, 3:08 PM

From: Closed

To: Ready to Bill

Duration in Previous: 22h 12m

📨

▶

2 Status: Invoice Pending Oct 29, 3:48 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 3m

⏳ 3.0 business days

🧾

Invoice Created Oct 31, 3:44 PM

Invoice Number: SM-245081

Bottlenecks

Ready for Scheduling

Duration: 3.7 business days (threshold: 1.0 business days)

Exceeded by 2.7 business days

Assigned

Duration: 145.5 business days (threshold: 4.0 business hours)

Exceeded by 145.0 business days

Closed

Duration: 1.4 business days (threshold: 1.0 business days)

Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Daniel Clark

Scheduled

N/A

Created

Mar 27, 2:08 PM

Invoice #

SM-245081

Work Details (9)

Name	Type	Status	Qty	Amount	Date
WL-02951114	Labor	Open	0.5	$0.00	Sep 26, 3:38 PM
WL-02951115	Labor	Open	0.66666666666667	$0.00	Sep 26, 3:38 PM
WL-02951116	Travel	Open	33	$0.00	Sep 26, 3:38 PM
WL-02985559	Labor	Open	0.66666666666667	$0.00	Oct 27, 3:24 PM
WL-02985560	Labor	Open	1	$0.00	Oct 27, 3:24 PM
WL-02985561	Travel	Open	33	$0.00	Oct 27, 3:24 PM
WL-02986878	Labor	Open	0.66666666666667	$0.00	Oct 28, 4:52 PM
WL-02986879	Labor	Open	1	$0.00	Oct 28, 4:52 PM
WL-02986880	Travel	Open	33	$0.00	Oct 28, 4:52 PM