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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260834 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport - St Mary Medical Center — 1 St Mary Pl, Shreveport LA, 71105

Mar 27, 2025 → Dec 31, 2025

✅ Completed

PSM

SLA Clock

Last business day of March 2025 · Target: Mar 31, 2025

✗ SLA Missed (187 biz days late)

Active: 190 biz days

🕐 Clock stopped: Completed (Dec 31, 2025)

▶ Clock Running

Status: Created

Mar 27 → Apr 1, 2025

3 business days (counted)

Running total: 3 of ? biz days used

187d

▶ Clock Running

Status: Assigned

Apr 1 → Dec 31, 2025

187 business days (counted)

Running total: 190 of ? biz days used

Created: Mar 27, 2025 Completed: Dec 31, 2025

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Mar 27 → Apr 1	Created	▶ Running	3	3
Apr 1 → Dec 31	Assigned	▶ Running	187	190

Coordinators 191.2d

Field Work 0.0d

Billing 0.1d

✗ SLA Missed

Coordinators
191.2 days
Over SLA

Field Work
0.0 days

Billing
0.1 days

Created: Mar 27, 2025 Due: Dec 31, 2025 Completed: Dec 31, 2025 (on time)

📅

190.7 days Total Age

⏱️

187.5d in Assigned Longest Stage

🔄

6 transitions Status Changes

⚠️

190.1d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

7 lines Work Details

🚩

3 visits On-Site Trips

📋

Coordinator Scheduling

🚩

3 On-Site Visits

3 on-site visits — why were multiple trips needed?

Visit 1 Nov 12, 2025

Visit 2 Nov 17, 2025

Visit 3 Dec 31, 2025

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 342 days old

🚨

Primary Delay 187.5 days stuck in "Assigned"

⏱️

Total Delay 190.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

3.7d / 1.0d SLA

Assigned

187.5d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

1.4d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        11.12.2025 searching for asset
11.17.2025 searching for asset
12.31.2025 pm completed per manufacture specs                    

🔍 Technician Findings

                        Preventive Maintenance Due                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric, Smart                    

Timeline

📋

Work Order Created Mar 27, 2:08 PM

Work Order: WO-01260834

Type: Preventive Maintenance

Priority: PSM

⏳ 4.0 business days

👷

▶

2 Status: Assigned Apr 1, 4:02 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Stephanie Ramen

Technician: Daniel Clark

🚨 156.0 business days

⏱️

Labor Added Nov 12, 1:24 PM

Type: Labor

Status: Open

Qty: 1

⏳ 4.0 business days

⏱️

3x Labor Added Nov 17, 12:41 PM

Type: Labor, Travel

Status: Open

Qty: 0.66666666666667, 1, 33

🚨 30.0 business days

⏱️

▶

3 3x Labor Added Dec 31, 4:00 PM

3x Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Daniel Clark

From: Assigned

To: Completed

Duration in Previous: 274d 1h

🏁

Status: Closed by Daniel Clark

From: Completed

To: Closed

Duration in Previous: 2m

⏳ 2.0 business days

📄

Status: Ready to Bill by Hannah Shaw Jan 2, 11:11 AM

From: Closed

To: Ready to Bill

Duration in Previous: 1d 19h

📨

▶

2 Status: Invoice Pending Jan 2, 11:52 AM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 3m

⏳ 2.0 business days

🧾

Invoice Created Jan 5, 9:00 AM

Invoice Number: SM-250377

Bottlenecks

Ready for Scheduling

Duration: 3.7 business days (threshold: 1.0 business days)

Exceeded by 2.7 business days

Assigned

Duration: 187.5 business days (threshold: 4.0 business hours)

Exceeded by 187.0 business days

Closed

Duration: 1.4 business days (threshold: 1.0 business days)

Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Daniel Clark

Scheduled

N/A

Created

Mar 27, 2:08 PM

Invoice #

SM-250377

Work Details (7)

Name	Type	Status	Qty	Amount	Date
WL-03004627	Labor	Open	1	$0.00	Nov 12, 1:24 PM
WL-03009878	Labor	Open	0.66666666666667	$0.00	Nov 17, 12:41 PM
WL-03009879	Labor	Open	1	$0.00	Nov 17, 12:41 PM
WL-03009880	Travel	Open	33	$0.00	Nov 17, 12:41 PM
WL-03051776	Labor	Open	0.66666666666667	$0.00	Dec 31, 4:00 PM
WL-03051777	Labor	Open	1	$0.00	Dec 31, 4:00 PM
WL-03051778	Travel	Open	33	$0.00	Dec 31, 4:00 PM