Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260837 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport - St Mary Medical Center — 1 St Mary Pl, Shreveport LA, 71105

Mar 27, 2025 → Nov 25, 2025

✅ Completed

PSM

SLA Clock

Last business day of March 2025 · Target: Mar 31, 2025

✗ SLA Missed (164 biz days late)

Active: 167 biz days

🕐 Clock stopped: Completed (Nov 25, 2025)

▶ Clock Running

Status: Created

Mar 27 → Apr 1, 2025

3 business days (counted)

Running total: 3 of ? biz days used

164d

▶ Clock Running

Status: Assigned

Apr 1 → Nov 25, 2025

164 business days (counted)

Running total: 167 of ? biz days used

Created: Mar 27, 2025 Completed: Nov 25, 2025

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Mar 27 → Apr 1	Created	▶ Running	3	3
Apr 1 → Nov 25	Assigned	▶ Running	164	167

Coordinators 168.2d

Field Work 0.0d

Billing 0.0d

✗ SLA Missed

Coordinators
168.2 days
Over SLA

Field Work
0.0 days

Billing
0.0 days

Created: Mar 27, 2025 Due: Nov 30, 2025 Completed: Nov 25, 2025 (5 days early)

📅

167.7 days Total Age

⏱️

164.5d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

167.2d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

5 lines Work Details

🚩

3 visits On-Site Trips

📋

Coordinator Scheduling

🚩

3 On-Site Visits

3 on-site visits — why were multiple trips needed?

Visit 1 Oct 31, 2025

Visit 2 Nov 3, 2025

Visit 3 Nov 25, 2025

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 342 days old

🚨

Primary Delay 164.5 days stuck in "Assigned"

⏱️

Total Delay 167.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

3.7d / 1.0d SLA

Assigned

164.5d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

1.5d / 1.0d SLA

Ready to Bill

0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        10.31.2025 searching for asset
11.3.2025 searching for asset
11.25.2025 PM Completed per manufacture specs.                    

🔍 Technician Findings

                        Preventive Maintenance                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        FL19H CHILDRENS CRIB - Stretcher, Pediatric Crib                    

Timeline

📋

Work Order Created Mar 27, 2:08 PM

Work Order: WO-01260837

Type: Preventive Maintenance

Priority: PSM

⏳ 4.0 business days

👷

▶

2 Status: Assigned Apr 1, 4:02 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Stephanie Ramen

Technician: Daniel Clark

🚨 149.0 business days

⏱️

3x Labor Added Oct 31, 3:42 PM

Type: Labor, Travel

Status: Open

Qty: 1, 0.66666666666667, 33

⏳ 2.1 business days

⏱️

Labor Added Nov 3, 11:53 PM

Type: Labor

Status: Open

Qty: 1

🚨 15.0 business days

⏱️

▶

3 Labor Added Nov 25, 2:47 PM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Daniel Clark

From: Assigned

To: Completed

Duration in Previous: 237d 23h

🏁

Status: Closed by Daniel Clark

From: Completed

To: Closed

Duration in Previous: 1m

📄

Status: Ready to Bill by Hannah Shaw Nov 26, 12:34 PM

From: Closed

To: Ready to Bill

Duration in Previous: 21h 42m

📨

Status: Invoice Pending by Hannah Shaw Nov 26, 12:53 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 19m, 0m

⏳ 1.1 business days

🧾

Invoice Created Dec 1, 12:38 AM

Invoice Number: SM-247640

Bottlenecks

Ready for Scheduling

Duration: 3.7 business days (threshold: 1.0 business days)

Exceeded by 2.7 business days

Assigned

Duration: 164.5 business days (threshold: 4.0 business hours)

Exceeded by 164.0 business days

Closed

Duration: 1.5 business days (threshold: 1.0 business days)

Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Daniel Clark

Scheduled

N/A

Created

Mar 27, 2:08 PM

Invoice #

SM-247640

Work Details (5)

Name	Type	Status	Qty	Amount	Date
WL-02991976	Labor	Open	1	$0.00	Oct 31, 3:42 PM
WL-02991977	Labor	Open	0.66666666666667	$0.00	Oct 31, 3:42 PM
WL-02991978	Travel	Open	33	$0.00	Oct 31, 3:42 PM
WL-02995243	Labor	Open	1	$0.00	Nov 3, 11:53 PM
WL-03019839	Labor	Open	1	$0.00	Nov 25, 2:47 PM