Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260838 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport - St Mary Medical Center — 1 St Mary Pl, Shreveport LA, 71105

Mar 27, 2025 → Nov 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (164 biz days late)
Active: 167 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
164d
▶ Clock Running
Status: Assigned
Apr 1 → Nov 25, 2025
164 business days (counted)
Running total: 167 of ? biz days used
Created: Mar 27, 2025 Completed: Nov 25, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Nov 25 Assigned ▶ Running 164 167
Coordinators 168.2d
Billing 0.0d
✗ SLA Missed
Coordinators
168.2 days
Over SLA
Billing
0.0 days
Created: Mar 27, 2025 Due: Nov 30, 2025 Completed: Nov 25, 2025 (5 days early)
📅
167.7 days Total Age
⏱️
164.5d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
167.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 3, 2025
Visit 2 Nov 6, 2025
Visit 3 Nov 25, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 164.5 days stuck in "Assigned"
⏱️
Total Delay 167.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
164.5d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11.3.2025 searching for asset 11.6.2025 searching for asset 11.25.2025 PM completed per manufacture specs.
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance
📄 Description
FL19H CHILDRENS CRIB - Stretcher, Pediatric Crib

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260838
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 1h
🚨 150.1 business days
⏱️
3x Labor Added Nov 3, 11:55 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.66666666666667, 33
⏳ 3.0 business days
⏱️
Labor Added Nov 6, 4:44 PM
Type: Labor
Status: Open
Qty: 1
🚨 12.9 business days
⏱️
Labor Added Nov 25, 2:55 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Daniel Clark Nov 25, 3:06 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 238d 0h, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 26, 12:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 29m
📨
Status: Invoice Pending by Hannah Shaw Nov 26, 12:53 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 17m, 0m
⏳ 1.1 business days
🧾
Invoice Created Dec 1, 12:38 AM
Invoice Number: SM-247640

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 164.5 business days (threshold: 4.0 business hours)
Exceeded by 164.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-247640

Work Details (5)

Name Type Status Qty Amount Date
WL-02995244 Labor Open 1 $0.00 Nov 3, 11:55 PM
WL-02995245 Labor Open 0.66666666666667 $0.00 Nov 3, 11:55 PM
WL-02995246 Travel Open 33 $0.00 Nov 3, 11:55 PM
WL-02998861 Labor Open 1 $0.00 Nov 6, 4:44 PM
WL-03019854 Labor Open 1 $0.00 Nov 25, 2:55 PM

Details