Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260839 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport - St Mary Medical Center — 1 St Mary Pl, Shreveport LA, 71105

Mar 27, 2025 → Nov 26, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (165 biz days late)
Active: 168 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
165d
▶ Clock Running
Status: Assigned
Apr 1 → Nov 26, 2025
165 business days (counted)
Running total: 168 of ? biz days used
Created: Mar 27, 2025 Completed: Nov 26, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Nov 26 Assigned ▶ Running 165 168
Coordinators 169.2d
Billing 0.4d
✗ SLA Missed
Coordinators
169.2 days
Over SLA
Billing
0.4 days
Created: Mar 27, 2025 Due: Nov 30, 2025 Completed: Nov 26, 2025 (4 days early)
📅
168.7 days Total Age
⏱️
165.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
168.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Nov 6, 2025
Visit 2 Nov 12, 2025
Visit 3 Nov 25, 2025
Visit 4 Nov 26, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 165.5 days stuck in "Assigned"
⏱️
Total Delay 168.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
165.5d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11.6.2025 searching for asset 11.25.2025 searching for asset 11.26.2025 PM Completed per manufacture specs
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stretcher, Pediatric Crib

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260839
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Apr 1, 4:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician: Daniel Clark
🚨 153.0 business days
⏱️
Labor Added Nov 6, 4:46 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.9 business days
⏱️
2x Labor Added Nov 12, 4:01 PM
Type: Labor, Travel
Status: Open
Qty: 0.66666666666667, 33
⚠️ 10.0 business days
⏱️
Labor Added Nov 25, 3:08 PM
Type: Labor
Status: Open
Qty: 1
⏱️
3x Labor Added Nov 26, 2:42 PM
Type: Labor, Travel
Status: Open
Qty: 0.66666666666667, 1, 33
✔️
Status: Completed by Daniel Clark Nov 26, 2:47 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 238d 23h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 1, 12:43 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
📨
▶
2 Status: Invoice Pending Dec 1, 4:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Dec 2, 9:00 AM
Invoice Number: SM-247888

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 165.5 business days (threshold: 4.0 business hours)
Exceeded by 165.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-247888

Work Details (7)

Name Type Status Qty Amount Date
WL-02998862 Labor Open 1 $0.00 Nov 6, 4:46 PM
WL-03004994 Labor Open 0.66666666666667 $0.00 Nov 12, 4:01 PM
WL-03004995 Travel Open 33 $0.00 Nov 12, 4:01 PM
WL-03019875 Labor Open 1 $0.00 Nov 25, 3:08 PM
WL-03021023 Labor Open 0.66666666666667 $0.00 Nov 26, 2:42 PM
WL-03021024 Labor Open 1 $0.00 Nov 26, 2:42 PM
WL-03021025 Travel Open 33 $0.00 Nov 26, 2:42 PM

Details