Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260840 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport - St Mary Medical Center — 1 St Mary Pl, Shreveport LA, 71105

Mar 27, 2025 → Nov 14, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (157 biz days late)
Active: 160 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
157d
▶ Clock Running
Status: Assigned
Apr 1 → Nov 14, 2025
157 business days (counted)
Running total: 160 of ? biz days used
Created: Mar 27, 2025 Completed: Nov 14, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Nov 14 Assigned ▶ Running 157 160
Coordinators 161.2d
Billing 0.0d
✗ SLA Missed
Coordinators
161.2 days
Over SLA
Billing
0.0 days
Created: Mar 27, 2025 Due: Dec 31, 2025 Completed: Nov 14, 2025 (47 days early)
📅
160.7 days Total Age
⏱️
157.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
160.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 13, 2025
Visit 2 Nov 14, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 157.5 days stuck in "Assigned"
⏱️
Total Delay 160.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
157.5d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11.13.2025 Searching for asset 11.14.2025 PM completed per manufacture specs
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260840
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 1h
🚨 157.0 business days
⏱️
3x Labor Added Nov 13, 3:50 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.66666666666667, 33
⏱️
▶
2 3x Labor Added Nov 14, 2:59 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 226d 23h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Nov 17, 11:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 20h
📨
▶
2 Status: Invoice Pending Nov 17, 12:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 18, 7:07 PM
Invoice Number: SM-246762

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 157.5 business days (threshold: 4.0 business hours)
Exceeded by 157.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-246762

Work Details (6)

Name Type Status Qty Amount Date
WL-03006393 Labor Open 1 $0.00 Nov 13, 3:50 PM
WL-03006394 Labor Open 0.66666666666667 $0.00 Nov 13, 3:50 PM
WL-03006395 Travel Open 33 $0.00 Nov 13, 3:50 PM
WL-03007838 Labor Open 1 $0.00 Nov 14, 2:59 PM
WL-03007839 Labor Open 0.73333333333333 $0.00 Nov 14, 2:59 PM
WL-03007840 Travel Open 33 $0.00 Nov 14, 2:59 PM

Details