Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260841 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport - St Mary Medical Center — 1 St Mary Pl, Shreveport LA, 71105

Mar 27, 2025 → Dec 31, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (187 biz days late)
Active: 190 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
187d
▶ Clock Running
Status: Assigned
Apr 1 → Dec 31, 2025
187 business days (counted)
Running total: 190 of ? biz days used
Created: Mar 27, 2025 Completed: Dec 31, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Dec 31 Assigned ▶ Running 187 190
Coordinators 191.2d
Billing 0.1d
✗ SLA Missed
Coordinators
191.2 days
Over SLA
Billing
0.1 days
Created: Mar 27, 2025 Due: Dec 31, 2025 Completed: Dec 31, 2025 (on time)
📅
190.7 days Total Age
⏱️
187.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
190.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Nov 12, 2025
Visit 2 Dec 4, 2025
Visit 3 Dec 12, 2025
Visit 4 Dec 31, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 187.5 days stuck in "Assigned"
⏱️
Total Delay 190.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
187.5d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11.12.2025 Searching for asset 12.12.2025 Searching for asset 12.31.2025 pm completed per manufacture specs
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260841
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Apr 1, 4:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician: Daniel Clark
🚨 156.0 business days
⏱️
Labor Added Nov 12, 1:23 PM
Type: Labor
Status: Open
Qty: 1
🚨 15.0 business days
⏱️
2x Labor Added Dec 4, 11:18 PM
Type: Labor, Travel
Status: Open
Qty: 0.66666666666667, 33
⏱️
2x Labor Added Dec 5, 5:48 PM
Type: Labor, Travel
Status: Open
Qty: 0.66666666666667, 33
⚠️ 5.8 business days
⏱️
3x Labor Added Dec 14, 5:23 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.75, 33
🚨 12.0 business days
⏱️
▶
2 Labor Added Dec 31, 4:06 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 274d 1h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 2, 11:06 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
📨
▶
2 Status: Invoice Pending Jan 2, 11:52 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Jan 5, 9:00 AM
Invoice Number: SM-250377

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 187.5 business days (threshold: 4.0 business hours)
Exceeded by 187.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-250377

Work Details (9)

Name Type Status Qty Amount Date
WL-03004626 Labor Open 1 $0.00 Nov 12, 1:23 PM
WL-03027445 Labor Open 0.66666666666667 $0.00 Dec 4, 11:18 PM
WL-03027446 Travel Open 33 $0.00 Dec 4, 11:18 PM
WL-03028668 Labor Open 0.66666666666667 $0.00 Dec 5, 5:48 PM
WL-03028669 Travel Open 33 $0.00 Dec 5, 5:48 PM
WL-03037176 Labor Open 1.5 $0.00 Dec 14, 5:23 AM
WL-03037177 Labor Open 0.75 $0.00 Dec 14, 5:23 AM
WL-03037178 Travel Open 33 $0.00 Dec 14, 5:23 AM
WL-03051779 Labor Open 1 $0.00 Dec 31, 4:06 PM

Details