Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260846 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport - St Mary Medical Center — 1 St Mary Pl, Shreveport LA, 71105

Mar 27, 2025 → Nov 13, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (156 biz days late)
Active: 159 biz days
🕐 Clock stopped: Completed (Nov 13, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
156d
▶ Clock Running
Status: Assigned
Apr 1 → Nov 13, 2025
156 business days (counted)
Running total: 159 of ? biz days used
Created: Mar 27, 2025 Completed: Nov 13, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Nov 13 Assigned ▶ Running 156 159
Coordinators 160.2d
Billing 0.1d
✗ SLA Missed
Coordinators
160.2 days
Over SLA
Billing
0.1 days
Created: Mar 27, 2025 Due: Nov 30, 2025 Completed: Nov 13, 2025 (17 days early)
📅
159.7 days Total Age
⏱️
156.5d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
159.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 31, 2025
Visit 2 Nov 3, 2025
Visit 3 Nov 13, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 156.5 days stuck in "Assigned"
⏱️
Total Delay 159.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
156.5d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10.31.2025 searching for asset 11.3.2025 searching for asset 11.13.2025 pm completed per manufacture specs
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric, Smart

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260846
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 1h
🚨 149.0 business days
⏱️
Labor Added Oct 31, 3:39 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.1 business days
⏱️
Labor Added Nov 3, 11:51 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Nov 13, 3:43 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 226d 0h, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 14, 11:11 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 24m
📨
Status: Invoice Pending by Hannah Shaw Nov 14, 11:41 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 30m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:49 PM
Invoice Number: SM-246698

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 156.5 business days (threshold: 4.0 business hours)
Exceeded by 156.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-246698

Work Details (3)

Name Type Status Qty Amount Date
WL-02991969 Labor Open 1 $0.00 Oct 31, 3:39 PM
WL-02995241 Labor Open 1 $0.00 Nov 3, 11:51 PM
WL-03006375 Labor Open 1 $0.00 Nov 13, 3:43 PM

Details