Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260847 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport - St Mary Medical Center — 1 St Mary Pl, Shreveport LA, 71105

Mar 27, 2025 → Dec 31, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (187 biz days late)
Active: 190 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
187d
▶ Clock Running
Status: Assigned
Apr 1 → Dec 31, 2025
187 business days (counted)
Running total: 190 of ? biz days used
Created: Mar 27, 2025 Completed: Dec 31, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Dec 31 Assigned ▶ Running 187 190
Coordinators 191.2d
Billing 0.1d
✗ SLA Missed
Coordinators
191.2 days
Over SLA
Billing
0.1 days
Created: Mar 27, 2025 Due: Dec 31, 2025 Completed: Dec 31, 2025 (on time)
📅
190.7 days Total Age
⏱️
187.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
190.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 12, 2025
Visit 2 Nov 19, 2025
Visit 3 Dec 4, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 187.5 days stuck in "Assigned"
⏱️
Total Delay 190.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
187.5d / 0.5d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11.12.2025 searching for asset 11.19.2025 searching for asset 12.04.25 Performed PM-XC
🔍 Technician Findings
12.04.2025 Performed PM-XC
⚠️ Problem Description
Preventive Maintenance
📄 Description
FL19H CHILDRENS CRIB - Stretcher, Pediatric Crib

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260847
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 1h
🚨 156.0 business days
⏱️
Labor Added Nov 12, 1:21 PM
Type: Labor
Status: Open
Qty: 1.4166666666667
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Nov 19, 4:12 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.66666666666667, 33
⚠️ 10.0 business days
⏱️
Labor Added Dec 4, 11:11 PM
Type: Labor
Status: Open
Qty: 1
🚨 18.1 business days
✔️
Status: Completed by Daniel Clark Dec 31, 4:28 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 274d 1h, 0m
⏳ 1.9 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 2, 11:04 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
📨
▶
2 Status: Invoice Pending Jan 2, 11:52 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Jan 5, 9:00 AM
Invoice Number: SM-250377

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 187.5 business days (threshold: 4.0 business hours)
Exceeded by 187.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-250377

Work Details (5)

Name Type Status Qty Amount Date
WL-03004621 Labor Open 1.4166666666667 $0.00 Nov 12, 1:21 PM
WL-03013434 Labor Open 1 $0.00 Nov 19, 4:12 PM
WL-03013438 Labor Open 0.66666666666667 $0.00 Nov 19, 4:14 PM
WL-03013439 Travel Open 33 $0.00 Nov 19, 4:14 PM
WL-03027444 Labor Open 1 $0.00 Dec 4, 11:11 PM

Details