Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260849 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport - St Mary Medical Center — 1 St Mary Pl, Shreveport LA, 71105

Mar 27, 2025 → Dec 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (170 biz days late)
Active: 173 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
170d
▶ Clock Running
Status: Assigned
Apr 1 → Dec 5, 2025
170 business days (counted)
Running total: 173 of ? biz days used
Created: Mar 27, 2025 Completed: Dec 5, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Dec 5 Assigned ▶ Running 170 173
Coordinators 174.2d
Billing 0.3d
✗ SLA Missed
Coordinators
174.2 days
Over SLA
Billing
0.3 days
Created: Mar 27, 2025 Due: Dec 31, 2025 Completed: Dec 5, 2025 (26 days early)
📅
173.7 days Total Age
⏱️
170.5d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
173.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Nov 12, 2025
Visit 2 Nov 19, 2025
Visit 3 Dec 4, 2025
Visit 4 Dec 5, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 170.5 days stuck in "Assigned"
⏱️
Total Delay 173.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
170.5d / 0.5d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11.12.2025 Searching for asset 11.19.2025 Searching for asset 12.04.2025 Completed PM per manufacture specifications-XC
🔍 Technician Findings
12.04.2025 Preventative Maintenance-XC
⚠️ Problem Description
Preventive Maintenance
📄 Description
FL19H CHILDRENS CRIB - Stretcher, Pediatric Crib

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260849
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 1h
🚨 156.0 business days
⏱️
▶
2 2x Labor Added Nov 12, 1:17 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
⚠️ 6.0 business days
⏱️
Labor Added Nov 19, 4:10 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 10.0 business days
⏱️
Labor Added Dec 4, 11:06 PM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Dec 5, 5:39 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 248d 2h, 0m
⏳ 2.8 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 9, 9:59 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 16h
📨
Status: Invoice Pending by Hannah Shaw Dec 9, 12:19 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 20m
🧾
Invoice Created Dec 10, 9:00 AM
Invoice Number: SM-248562

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 170.5 business days (threshold: 4.0 business hours)
Exceeded by 170.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-248562

Work Details (7)

Name Type Status Qty Amount Date
WL-03004612 Labor Open 0.66666666666667 $0.00 Nov 12, 1:17 PM
WL-03004614 Travel Open 33 $0.00 Nov 12, 1:17 PM
WL-03004616 Labor Open 1.5 $0.00 Nov 12, 1:18 PM
WL-03013432 Labor Open 1 $0.00 Nov 19, 4:10 PM
WL-03027443 Labor Open 1 $0.00 Dec 4, 11:06 PM
WL-03028638 Labor Open 0.66666666666667 $0.00 Dec 5, 5:39 PM
WL-03028639 Travel Open 33 $0.00 Dec 5, 5:39 PM

Details