Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260885 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Mar 27, 2025 → Sep 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (117 biz days late)
Active: 120 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
117d
▶ Clock Running
Status: Assigned
Apr 1 → Sep 17, 2025
117 business days (counted)
Running total: 120 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 120 of ? biz days used
Created: Mar 27, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Sep 17 Assigned ▶ Running 117 120
Sep 17 → Sep 17 Tech On Site ▶ Running 0 120
Coordinators 121.1d
Field Work 0.8d
Billing 0.1d
✗ SLA Missed
Coordinators
121.1 days
Over SLA
Field Work
0.8 days
Billing
0.1 days
Created: Mar 27, 2025 Due: Jun 30, 2025 Completed: Sep 18, 2025 (79 days late)
📅
120.8 days Total Age
⏱️
117.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
119.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Christopher Carroll — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 21, 2025
Visit 2 Sep 17, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 117.4 days stuck in "Assigned"
⏱️
Total Delay 119.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
117.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service SEARCHED FOR PM 8/21/25
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260885
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Apr 1, 4:40 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Todd Fogiel
🚨 100.9 business days
⏱️
Labor Added Aug 24, 6:21 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 3.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:18 PM
Technician: Christopher Carroll
🚨 15.0 business days
🔧
▶
3 Status: Tech On Site Sep 17, 2:36 PM
Status: Tech On Site → Status: Completed → 2x Labor Added
✔️
Status: Completed by Christopher Carroll
From: Tech On Site
To: Completed
Duration in Previous: 1m
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
3x Labor Added Sep 17, 8:47 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 11
🏁
Status: Closed by Christopher Carroll Sep 17, 8:53 PM
From: Completed
To: Closed
Duration in Previous: 6h 16m
📄
Status: Ready to Bill by Hannah Shaw Sep 18, 10:57 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 3m
📨
▶
2 Status: Invoice Pending Sep 18, 11:36 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 21, 10:52 PM
Invoice Number: SM-241296

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 117.4 business days (threshold: 4.0 business hours)
Exceeded by 116.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-241296

Work Details (6)

Name Type Status Qty Amount Date
WL-02913044 Labor Open 0.5 $0.00 Aug 24, 6:21 PM
WL-02938916 Labor Open 0.5 $0.00 Sep 17, 2:39 PM
WL-02938917 Labor Open 0.5 $0.00 Sep 17, 2:39 PM
WL-02939758 Labor Open 1 $0.00 Sep 17, 8:47 PM
WL-02939759 Labor Open 0.5 $0.00 Sep 17, 8:47 PM
WL-02939760 Travel Open 11 $0.00 Sep 17, 8:47 PM

Details