Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260896 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Mar 27, 2025 → Dec 4, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (169 biz days late)
Active: 172 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
169d
▶ Clock Running
Status: Assigned
Apr 1 → Dec 4, 2025
169 business days (counted)
Running total: 172 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 172 of ? biz days used
Created: Mar 27, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Dec 4 Assigned ▶ Running 169 172
Dec 4 → Dec 4 Tech On Site ▶ Running 0 172
Coordinators 173.1d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
173.1 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Mar 27, 2025 Due: Jun 30, 2025 Completed: Dec 5, 2025 (157 days late)
📅
172.8 days Total Age
⏱️
169.4d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
171.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Christopher Carroll — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 21, 2025
Visit 2 Sep 17, 2025
Visit 3 Oct 29, 2025
Visit 4 Oct 30, 2025
Visit 5 Dec 4, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 169.4 days stuck in "Assigned"
⏱️
Total Delay 171.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
169.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service 8-21 CNL 9-17 cc cnl 10-29-cnl 10-30 cnl
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260896
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 100.9 business days
⏱️
3x Labor Added Aug 24, 6:23 PM
Type: Labor, Travel
Status: Open
Qty: 3, 1, 143
⏳ 3.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:18 PM
Technician: a0h5A00000GbsPpQAJ, Christopher Carroll
🚨 15.0 business days
⏱️
Labor Added Sep 17, 8:34 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 29.4 business days
⏱️
Labor Added Oct 29, 10:08 PM
Type: Labor
Status: Open
Qty: 0.5
💵
2x Expenses Added Oct 30, 3:18 PM
Type: Expenses, Labor
Status: Open
Qty: 1, 0.75
⏱️
Labor Added Oct 30, 4:01 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 5.0 business days
💵
2x Expenses Added Nov 5, 9:38 PM
Type: Expenses
Status: Open
Qty: 1
🚨 18.3 business days
⏱️
Labor Added Dec 4, 6:37 PM
Type: Labor
Status: Open
Qty: 0.5
🔧
Status: Tech On Site by Christopher Carroll Dec 4, 6:47 PM
From: Assigned, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 247d 3h, 0m
⏱️
▶
2 Labor Added Dec 4, 6:53 PM
Labor Added → Status: Closed
🏁
Status: Closed by Christopher Carroll
From: Completed
To: Closed
Duration in Previous: 6m
📄
Status: Ready to Bill by Hannah Shaw Dec 5, 12:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 14m
📨
▶
2 Status: Invoice Pending Dec 5, 12:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Dec 5, 8:53 PM
Invoice Number: SM-248371

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 169.4 business days (threshold: 4.0 business hours)
Exceeded by 168.9 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-248371

Work Details (12)

Name Type Status Qty Amount Date
WL-02913047 Labor Open 3 $0.00 Aug 24, 6:23 PM
WL-02913046 Labor Open 1 $0.00 Aug 24, 6:23 PM
WL-02913048 Travel Open 143 $0.00 Aug 24, 6:23 PM
WL-02939723 Labor Open 0.5 $0.00 Sep 17, 8:34 PM
WL-02989181 Labor Open 0.5 $0.00 Oct 29, 10:08 PM
WL-02990138 Expenses Open 1 $0.00 Oct 30, 3:18 PM
WL-02990137 Labor Open 0.75 $0.00 Oct 30, 3:18 PM
WL-02990202 Labor Open 0.5 $0.00 Oct 30, 4:01 PM
WL-02997931 Expenses Open 1 $0.00 Nov 5, 9:38 PM
WL-02997935 Expenses Open 1 $0.00 Nov 5, 9:39 PM
WL-03027052 Labor Open 0.5 $0.00 Dec 4, 6:37 PM
WL-03027097 Labor Open 1 $0.00 Dec 4, 6:53 PM

Details