Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260897 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Mar 27, 2025 → Sep 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (110 biz days late)
Active: 112 biz days
🕐 Clock stopped: Completed (Sep 6, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
109d
▶ Clock Running
Status: Assigned
Apr 1 → Sep 6, 2025
109 business days (counted)
Running total: 112 of ? biz days used
Created: Mar 27, 2025 Completed: Sep 6, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Sep 6 Assigned ▶ Running 109 112
Coordinators 113.1d
Billing 0.2d
✗ SLA Missed
Coordinators
113.1 days
Over SLA
Billing
0.2 days
Created: Mar 27, 2025 Due: Jun 30, 2025 Completed: Sep 6, 2025 (67 days late)
📅
112.7 days Total Age
⏱️
109.4d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
111.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Aug 22, 2025
Visit 2 Sep 4, 2025
Visit 3 Sep 5, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 109.4 days stuck in "Assigned"
⏱️
Total Delay 111.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
109.4d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service 8/22 SEARCHED FOR ASSET 9/4 SEARCHED FOR ASSET 9/5 PM COMPLETED
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260897
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 100.9 business days
⏱️
Labor Added Aug 24, 6:24 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:18 PM
Technician: Christopher Carroll
⚠️ 6.0 business days
⏱️
Labor Added Sep 4, 5:06 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 1.9 business days
⏱️
▶
2 Labor Added Sep 5, 10:16 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 157d 5h, 0m
⏳ 1.2 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 8, 11:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
📨
Status: Invoice Pending by Hannah Shaw Sep 8, 1:06 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 15m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 9, 4:57 PM
Invoice Number: SM-240270

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 109.4 business days (threshold: 4.0 business hours)
Exceeded by 108.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-240270

Work Details (3)

Name Type Status Qty Amount Date
WL-02913049 Labor Open 1 $0.00 Aug 24, 6:24 PM
WL-02925547 Labor Open 0.5 $0.00 Sep 4, 5:06 PM
WL-02927429 Labor Open 1 $0.00 Sep 5, 10:16 PM

Details