Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260898 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Mar 27, 2025 → Sep 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (118 biz days late)
Active: 121 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
118d
▶ Clock Running
Status: Assigned
Apr 1 → Sep 18, 2025
118 business days (counted)
Running total: 121 of ? biz days used
Created: Mar 27, 2025 Completed: Sep 18, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Sep 18 Assigned ▶ Running 118 121
Coordinators 122.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
122.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Mar 27, 2025 Due: Jun 30, 2025 Completed: Sep 18, 2025 (79 days late)
📅
121.7 days Total Age
⏱️
118.4d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
121.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 118.4 days stuck in "Assigned"
⏱️
Total Delay 121.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
118.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service 9/18 CNL
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260898
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 103.9 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:18 PM
Technician: Christopher Carroll
🚨 16.0 business days
⏱️
Labor Added Sep 18, 1:43 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added Sep 18, 2:03 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1
⏱️
Labor Added Sep 18, 4:18 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Sep 18, 4:25 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Christopher Carroll
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Sep 19, 11:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 4m
📨
▶
2 Status: Invoice Pending Sep 19, 11:42 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 22, 9:00 AM
Invoice Number: SM-241578

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 118.4 business days (threshold: 4.0 business hours)
Exceeded by 117.9 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-241578

Work Details (4)

Name Type Status Qty Amount Date
WL-02940908 Labor Open 0.5 $0.00 Sep 18, 1:43 PM
WL-02940935 Labor Open 0.5 $0.00 Sep 18, 2:03 PM
WL-02940936 Expenses Open 1 $0.00 Sep 18, 2:03 PM
WL-02941148 Labor Open 1 $0.00 Sep 18, 4:18 PM

Details