Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260920 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Mar 27, 2025 → Nov 19, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (161 biz days late)
Active: 164 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
93d
▶ Clock Running
Status: Assigned
Apr 1 → Aug 13, 2025
93 business days (counted)
Running total: 96 of ? biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Oct 20, 2025
46 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 29, 2025
7 business days (counted)
Running total: 149 of ? biz days used
14d
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Nov 19, 2025
14 business days (counted)
Running total: 163 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 164 of ? biz days used
Created: Mar 27, 2025 Completed: Nov 20, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Aug 13 Assigned ▶ Running 93 96
Aug 13 → Oct 20 Ready for Scheduling ▶ Running 46 142
Oct 20 → Oct 29 Assigned ▶ Running 7 149
Oct 29 → Nov 19 Ready for Scheduling ▶ Running 14 163
Nov 19 → Nov 20 Assigned ▶ Running 1 164
Coordinators 166.6d
Billing 0.3d
✗ SLA Missed
Coordinators
166.6 days
Over SLA
Billing
0.3 days
Created: Mar 27, 2025 Due: Jun 30, 2025 Completed: Nov 20, 2025 (142 days late)
📅
163.7 days Total Age
⏱️
93.4d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
162.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Jun 6, 2025
Visit 2 Jul 9, 2025
Visit 3 Oct 23, 2025
Visit 4 Nov 19, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 93.4 days stuck in "Assigned"
⏱️
Total Delay 162.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
65.7d / 1.0d SLA
Assigned
100.9d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
6.625 CNL '25.10.23_MS: Searched for asseet. Could not locate. 3rd attempt to locate. 7/9/25 TFOGIEL: SEARCHED FOR UNIT, FOUND IN GRAVEYARD 11.19.25 PM completed checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer, checked scale with 2 50 LB weights and checked side communications with side rail tester. all functions were within spec and working fine.
🔍 Technician Findings
7/10/25 TFOGIEL: SEARCHED FOR UNIT, FOUND IN GRAVEYARD Located bed in empty room to do a PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260920
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 47.9 business days
⏱️
Labor Added Jun 8, 8:26 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 22.0 business days
⏱️
Labor Added Jul 10, 5:04 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 18.9 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 133d 18h
🚨 47.0 business days
👷
▶
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 68d 4h
⏳ 4.0 business days
⏱️
Labor Added Oct 23, 9:03 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 4.4 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 29, 10:12 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 8d 18h
🚨 15.0 business days
⏱️
3x Labor Added Nov 19, 4:40 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 1
👷
▶
2 Technician Assigned Nov 19, 6:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Matthew Bateman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21d 9h
✔️
Status: Completed by MICHAEL SWINGLE Nov 19, 7:07 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 20, 1:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 18m
📨
Status: Invoice Pending by Hannah Shaw Nov 20, 3:49 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 22m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 23, 6:52 PM
Invoice Number: SM-247097

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 93.4 business days (threshold: 4.0 business hours)
Exceeded by 92.9 business days
Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-247097

Work Details (6)

Name Type Status Qty Amount Date
WL-02822538 Labor Open 0.5 $0.00 Jun 8, 8:26 PM
WL-02861101 Labor Open 0.5 $0.00 Jul 10, 5:04 PM
WL-02982385 Labor Open 0.25 $0.00 Oct 23, 9:03 PM
WL-03013472 Labor Open 0.25 $0.00 Nov 19, 4:40 PM
WL-03013473 Labor Open 1 $0.00 Nov 19, 4:40 PM
WL-03013474 Travel Open 5 $0.00 Nov 19, 4:40 PM

Details