Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260921 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Mar 27, 2025 → Oct 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (140 biz days late)
Active: 143 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
93d
▶ Clock Running
Status: Assigned
Apr 1 → Aug 13, 2025
93 business days (counted)
Running total: 96 of ? biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Oct 20, 2025
46 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 21, 2025
1 business day (counted)
Running total: 143 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 143 of ? biz days used
Created: Mar 27, 2025 Completed: Oct 21, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Aug 13 Assigned ▶ Running 93 96
Aug 13 → Oct 20 Ready for Scheduling ▶ Running 46 142
Oct 20 → Oct 21 Assigned ▶ Running 1 143
Oct 21 → Oct 21 Tech On Site ▶ Running 0 143
Coordinators 145.6d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
145.6 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Mar 27, 2025 Due: Jun 30, 2025 Completed: Oct 21, 2025 (112 days late)
📅
143.7 days Total Age
⏱️
93.4d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
143.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Jun 6, 2025
Visit 2 Aug 12, 2025
Visit 3 Oct 21, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 93.4 days stuck in "Assigned"
⏱️
Total Delay 143.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
50.7d / 1.0d SLA
Assigned
94.9d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
6.6.25 Searching for asset 8.12.25 Searching for asset 10.21.25 PM completed '25.10.21_MS: Performed PM. Review PM form for details. Returned unit to service.
🔍 Technician Findings
'25.10.21_MS: Found bed in Rm 4120 in need of a PM. bed is in graveyard on 4th floor
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260921
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 47.9 business days
⏱️
Labor Added Jun 8, 8:25 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 40.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⚠️ 5.8 business days
⏱️
Labor Added Aug 12, 5:17 PM
Type: Labor
Status: Open
Qty: 0.5
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 133d 18h
🚨 47.0 business days
👷
▶
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 68d 4h
🔧
Status: Tech On Site by Mark Stelter Oct 21, 10:21 AM
From: Assigned
To: Tech On Site
Duration in Previous: 18h 11m
⏱️
▶
3 Labor Added Oct 21, 10:42 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mark Stelter
From: Tech On Site
To: Completed
Duration in Previous: 21m
🏁
Status: Closed by Mark Stelter
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 22, 10:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 29m
📨
▶
2 Status: Invoice Pending Oct 22, 11:14 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Oct 27, 12:22 PM
Invoice Number: SM-244345

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 93.4 business days (threshold: 4.0 business hours)
Exceeded by 92.9 business days
Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-244345

Work Details (3)

Name Type Status Qty Amount Date
WL-02822535 Labor Open 0.5 $0.00 Jun 8, 8:25 PM
WL-02899452 Labor Open 0.5 $0.00 Aug 12, 5:17 PM
WL-02978194 Labor Open 1 $0.00 Oct 21, 10:42 AM

Details