Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260927 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Mar 27, 2025 → Oct 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (142 biz days late)
Active: 145 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
93d
▶ Clock Running
Status: Assigned
Apr 1 → Aug 13, 2025
93 business days (counted)
Running total: 96 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 96 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 13 → Aug 27, 2025
10 business days (counted)
Running total: 106 of ? biz days used
36d
▶ Clock Running
Status: Ready for Scheduling
Aug 27 → Oct 20, 2025
36 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 23, 2025
3 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 145 of ? biz days used
Created: Mar 27, 2025 Completed: Oct 23, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Aug 13 Assigned ▶ Running 93 96
Aug 13 → Aug 13 Ready for Scheduling ▶ Running 0 96
Aug 13 → Aug 27 Assigned ▶ Running 10 106
Aug 27 → Oct 20 Ready for Scheduling ▶ Running 36 142
Oct 20 → Oct 23 Assigned ▶ Running 3 145
Oct 23 → Oct 23 Tech On Site ▶ Running 0 145
Coordinators 148.7d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
148.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Mar 27, 2025 Due: May 31, 2025 Completed: Oct 24, 2025 (145 days late)
📅
145.9 days Total Age
⏱️
93.4d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
145.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 20, 2025
Visit 2 Oct 23, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 93.4 days stuck in "Assigned"
⏱️
Total Delay 145.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
41.0d / 1.0d SLA
Assigned
107.7d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
8.20.25 searching for asset 25.10.23_MS: Performed PM. Review PM form to see results. Unit is in storage.
🔍 Technician Findings
25.10.23_MS: Asset is due for PM. located in graveyard on 4th floor
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260927
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 87.9 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 133d 18h
👷
▶
2 Technician Assigned Aug 13, 1:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 23m
⏳ 3.0 business days
👷
Technician Assigned by Melissa Owens Aug 15, 2:26 PM
Technician: Jim Kingery
⏳ 4.0 business days
⏱️
Labor Added Aug 20, 9:55 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 5.3 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 27, 9:34 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 13d 19h
🚨 37.0 business days
👷
▶
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 54d 6h
⏳ 4.0 business days
🔧
Status: Tech On Site by Mark Stelter Oct 23, 4:58 PM
From: Assigned
To: Tech On Site
Duration in Previous: 3d 0h
⏱️
▶
2 2x Labor Added Oct 23, 5:08 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11m, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 24, 3:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 14m
📨
Status: Invoice Pending by Hannah Shaw Oct 24, 3:33 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 10m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:42 PM
Invoice Number: SM-244714

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 93.4 business days (threshold: 4.0 business hours)
Exceeded by 92.9 business days
Assigned
Duration: 10.8 business days (threshold: 4.0 business hours)
Exceeded by 10.3 business days
Ready for Scheduling
Duration: 37.0 business days (threshold: 1.0 business days)
Exceeded by 36.0 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-244714

Work Details (3)

Name Type Status Qty Amount Date
WL-02909109 Labor Open 1 $0.00 Aug 20, 9:55 PM
WL-02981915 Labor Open 0.5 $0.00 Oct 23, 5:08 PM
WL-02981916 Labor Open 0.5 $0.00 Oct 23, 5:08 PM

Details