Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (142 biz days late)
🕐 Clock stopped: Completed (Oct 23, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
93d
▶ Clock Running
Status: Assigned
Apr 1 → Aug 13, 2025
93 business days (counted)
Running total: 96 of ? biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Oct 20, 2025
46 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 23, 2025
3 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 145 of ? biz days used
Created: Mar 27, 2025
Completed: Oct 23, 2025
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Mar 27 → Apr 1 |
Created |
▶ Running
|
3 |
3 |
| Apr 1 → Aug 13 |
Assigned |
▶ Running
|
93 |
96 |
| Aug 13 → Oct 20 |
Ready for Scheduling |
▶ Running
|
46 |
142 |
| Oct 20 → Oct 23 |
Assigned |
▶ Running
|
3 |
145 |
| Oct 23 → Oct 23 |
Tech On Site |
▶ Running
|
0 |
145 |
Coordinators
147.6 days
Over SLA
Created: Mar 27, 2025
Due: Jun 30, 2025
Completed: Oct 23, 2025 (114 days late)
⏱️
93.4d in Assigned
Longest Stage
🔄
7 transitions
Status Changes
⚠️
145.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1
Apr 3, 2025
Visit 2
Oct 23, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
93.4 days stuck in "Assigned"
⏱️
Total Delay
145.3 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
50.7d
/ 1.0d SLA
Assigned
96.9d
/ 0.5d SLA
Tech On Site
0.0d
/ 1.0d SLA
Ready to Bill
0.3d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
4.3.25 Searching for asset
25.10.23_MS: Performed PM. Review PM form for details. Unit is in storage.
🔍
Technician Findings
25.10.23_MS: Asset is due for PM. Found bed SecD 4th Rm 17
bed in graveyard on 4th floor
⚠️
Problem Description
Preventive Maintenance
📄
Description
Bed, Electric
PDF
HSFSF004_MedSurg_Bed_Checklist_WO-01260932_10/23/2025 1:34 PM.pdf
Oct 23, 2025
Timeline
📋
Work Order:
WO-01260932
Type:
Preventive Maintenance
Priority:
PSM
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
5d 2h
⏱️
Type:
Labor
Status:
Open
Qty:
0.25
📅
From:
Assigned
To:
Ready for Scheduling
Duration in Previous:
133d 18h
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
68d 4h
🔧
From:
Assigned
To:
Tech On Site
Duration in Previous:
2d 22h
⏱️
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
21m, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
22h 29m
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
2h 23m, 0m
🧾
Invoice Number:
SM-244714
Bottlenecks
Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 93.4 business days (threshold: 4.0 business hours)
Exceeded by 92.9 business days
Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Work Details (2)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02745409 |
Labor |
Open |
0.25 |
$0.00 |
Apr 6, 9:20 PM |
| WL-02981703 |
Labor |
Open |
1 |
$0.00 |
Oct 23, 2:38 PM |