Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01261008 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Mar 27, 2025 → Sep 22, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (121 biz days late)
Active: 124 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
121d
▶ Clock Running
Status: Assigned
Apr 1 → Sep 23, 2025
121 business days (counted)
Running total: 124 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 124 of ? biz days used
Created: Mar 27, 2025 Completed: Sep 23, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Sep 23 Assigned ▶ Running 121 124
Sep 23 → Sep 23 Tech On Site ▶ Running 0 124
Coordinators 124.2d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
124.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Mar 27, 2025 Due: Jun 30, 2025 Completed: Sep 23, 2025 (84 days late)
📅
123.8 days Total Age
⏱️
120.4d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
122.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Kenneth Lancara — scheduling delays attributed to technician, not coordinators
Visit 1 Jul 1, 2025
Visit 2 Sep 22, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 120.4 days stuck in "Assigned"
⏱️
Total Delay 122.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
120.4d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM 0.09 ohms 094-164 mA
🔍 Technician Findings
PM 0.09 ohms 094-164 mA bed was found outside the building by the dumpster and had trash on it/ reported to biomed and took pictures. staff was notified and maintenance supervisor wanted the bed repaired and back in service since the only issue it had was physical damage to FB outer shell
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Mar 27, 2:09 PM
Work Order: WO-01261008
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Apr 1, 4:41 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Kenneth Lancara
🚨 63.9 business days
⏱️
2x Labor Added Jul 1, 7:59 PM
Type: Labor
Status: Open
Qty: 1.5, 0.5
🚨 57.5 business days
🔧
▶
3 Status: Tech On Site Sep 22, 8:10 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Kenneth Lancara
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 23, 1:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 1m
📨
Status: Invoice Pending by Hannah Shaw Sep 23, 1:35 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 18m, 0m
⏳ 4.0 business days
🧾
Invoice Created Sep 26, 2:40 PM
Invoice Number: SM-241804

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 120.4 business days (threshold: 4.0 business hours)
Exceeded by 119.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Mar 27, 2:09 PM
Invoice #
SM-241804

Work Details (3)

Name Type Status Qty Amount Date
WL-02851431 Labor Open 1.5 $0.00 Jul 1, 7:59 PM
WL-02851432 Labor Open 0.5 $0.00 Jul 1, 8:00 PM
WL-02945198 Labor Open 0.5 $0.00 Sep 22, 8:11 PM

Details