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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01261097 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Mar 27, 2025 → Sep 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (117 biz days late)
Active: 120 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
55d
▶ Clock Running
Status: Assigned
Apr 1 → Jun 19, 2025
55 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 19 → Jun 27, 2025
6 business days (counted)
Running total: 64 of ? biz days used
56d
▶ Clock Running
Status: Reschedule
Jun 27 → Sep 17, 2025
56 business days (counted)
Running total: 120 of ? biz days used
Created: Mar 27, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Jun 19 Assigned ▶ Running 55 58
Jun 19 → Jun 27 Scheduled ▶ Running 6 64
Jun 27 → Sep 17 Reschedule ▶ Running 56 120
Coordinators 121.3d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Coordinators
121.3 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Mar 27, 2025 Due: Jun 30, 2025 Completed: Sep 17, 2025 (78 days late)
📅
119.9 days Total Age
⏱️
56.1d in Reschedule Longest Stage
🔄
8 transitions Status Changes
⚠️
115.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🚩
9 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
9 On-Site Visits (1 reschedule)
9 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Jim Kingery — scheduling delays attributed to technician, not coordinators
Visit 1 May 21, 2025
Visit 2 May 28, 2025
Visit 3 Jun 10, 2025
Visit 4 Jun 11, 2025
Visit 5 Jun 24, 2025
Visit 6 Jun 25, 2025
Visit 7 Jun 26, 2025
Visit 8 Jul 8, 2025
Visit 9 Sep 16, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 56.1 days stuck in "Reschedule"
⏱️
Total Delay 115.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
55.4d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Reschedule
56.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/13/2025 Sramen - Canceling all wo's due after 9/1/2025.
🔧 Work Performed
5.21.25 Searching for asset 5.28.25 Searching for asset 6.10.25 Searching for asset 6.11.25 Searching for asset 6.24.25 Searching for asset 6.26.25 Searching for asset 7.8.25 Searching for asset 9.16.25 PM Completed pm service
🔍 Technician Findings
bed is working properly located in room 3105
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Mar 27, 2:09 PM
Work Order: WO-01261097
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 36.9 business days
⏱️
Labor Added May 21, 7:29 PM
Type: Labor
Status: Open
Qty: 0.75
⏳ 4.6 business days
⏱️
Labor Added May 28, 9:20 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 9.3 business days
⏱️
Labor Added Jun 10, 8:37 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Jun 11, 7:48 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 5.5 business days
📅
▶
2 Dispatch Scheduled Jun 19, 3:45 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Jim Kingery
From: Assigned
To: Scheduled
Duration in Previous: 78d 22h
💵
2x Expenses Added Jun 19, 4:48 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
3x Labor Added Jun 24, 9:40 PM
Type: Labor, Travel
Status: Open
Qty: 5, 3, 288
⏱️
▶
2 Labor Added Jun 25, 8:03 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.5 business days
🔄
Status: Reschedule by Lawrence Yoder Jun 27, 8:59 AM
From: Scheduled
To: Reschedule
Duration in Previous: 7d 17h
⏱️
2x Labor Added Jun 27, 10:42 PM
Type: Labor, Travel
Status: Open
Qty: 5, 288
⚠️ 6.2 business days
⏱️
Labor Added Jul 8, 6:43 PM
Type: Labor
Status: Open
Qty: 1
🚨 49.7 business days
⏱️
▶
3 Labor Added Sep 16, 8:59 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Reschedule
To: Completed
Duration in Previous: 81d 12h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Sep 17, 10:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 23m
📨
▶
2 Status: Invoice Pending Sep 17, 12:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Sep 20, 9:57 AM
Invoice Number: SM-241186

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 55.4 business days (threshold: 4.0 business hours)
Exceeded by 54.9 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Reschedule
Duration: 56.1 business days (threshold: 2.0 business days)
Exceeded by 54.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Mar 27, 2:09 PM
Invoice #
SM-241186

Work Details (15)

Name Type Status Qty Amount Date
WL-02802579 Labor Open 0.75 $0.00 May 21, 7:29 PM
WL-02809694 Labor Open 1 $0.00 May 28, 9:20 PM
WL-02825655 Labor Open 1 $0.00 Jun 10, 8:37 PM
WL-02826997 Labor Open 1 $0.00 Jun 11, 7:48 PM
WL-02836906 Expenses Open 1 $0.00 Jun 19, 4:48 PM
WL-02836907 Expenses Open 1 $0.00 Jun 19, 4:48 PM
WL-02842572 Labor Open 5 $0.00 Jun 24, 9:40 PM
WL-02842573 Labor Open 3 $0.00 Jun 24, 9:40 PM
WL-02842574 Travel Open 288 $0.00 Jun 24, 9:40 PM
WL-02844107 Labor Open 4 $0.00 Jun 25, 8:03 PM
WL-02844109 Expenses Open 1 $0.00 Jun 25, 8:04 PM
WL-02847777 Labor Open 5 $0.00 Jun 27, 10:42 PM
WL-02847778 Travel Open 288 $0.00 Jun 27, 10:42 PM
WL-02857791 Labor Open 1 $0.00 Jul 8, 6:43 PM
WL-02938139 Labor Open 1 $0.00 Sep 16, 8:59 PM

Details