Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01261102 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Mar 27, 2025 → Oct 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (128 biz days late)
Active: 131 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
47d
▶ Clock Running
Status: Assigned
Apr 1 → Jun 6, 2025
47 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 6 → Jun 17, 2025
7 business days (counted)
Running total: 57 of ? biz days used
74d
▶ Clock Running
Status: Reschedule
Jun 17 → Oct 2, 2025
74 business days (counted)
Running total: 131 of ? biz days used
Created: Mar 27, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Jun 6 Assigned ▶ Running 47 50
Jun 6 → Jun 17 Scheduled ▶ Running 7 57
Jun 17 → Oct 2 Reschedule ▶ Running 74 131
Coordinators 133.2d
Field Work 0.0d
Billing 0.8d
✗ SLA Missed
Coordinators
133.2 days
Over SLA
Field Work
0.0 days
Billing
0.8 days
Created: Mar 27, 2025 Due: Jun 30, 2025 Completed: Oct 2, 2025 (93 days late)
📅
131.0 days Total Age
⏱️
74.3d in Reschedule Longest Stage
🔄
8 transitions Status Changes
⚠️
127.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🚩
6 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
6 On-Site Visits (1 reschedule)
6 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Jim Kingery — scheduling delays attributed to technician, not coordinators
Visit 1 May 28, 2025
Visit 2 Jun 10, 2025
Visit 3 Jun 11, 2025
Visit 4 Jul 8, 2025
Visit 5 Jul 9, 2025
Visit 6 Oct 1, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 74.3 days stuck in "Reschedule"
⏱️
Total Delay 127.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
47.4d / 0.5d SLA
Scheduled
7.8d / 2.0d SLA
Reschedule
74.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
5.28.25 Searching for asset 6.10.25 Searching for asset 6.11.25 Searching for asset 7.8.25 Searching for asset 7.9.25 Searching for asset 10.1.25 pm service completed
🔍 Technician Findings
bed is working properly located in room 4115
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Mar 27, 2:09 PM
Work Order: WO-01261102
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 40.9 business days
⏱️
Labor Added May 28, 9:17 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 7.3 business days
📅
▶
2 Dispatch Scheduled Jun 6, 1:49 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Jim Kingery
From: Assigned
To: Scheduled
Duration in Previous: 65d 20h
💵
Expenses Added Jun 6, 2:21 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
Labor Added Jun 10, 8:36 PM
Type: Labor
Status: Open
Qty: 1
⏱️
2x Labor Added Jun 11, 7:46 PM
Type: Labor, Expenses
Status: Open
Qty: 1
⏳ 4.5 business days
🔄
Status: Reschedule by Lawrence Yoder Jun 17, 11:04 AM
From: Scheduled
To: Reschedule
Duration in Previous: 10d 21h
🚨 14.0 business days
⏱️
Labor Added Jul 8, 6:42 PM
Type: Labor
Status: Open
Qty: 1
⏳ 1.7 business days
⏱️
3x Labor Added Jul 9, 8:40 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 288
🚨 59.4 business days
⏱️
▶
3 Labor Added Oct 1, 10:17 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Reschedule
To: Completed
Duration in Previous: 106d 11h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Oct 2, 11:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 15m
📨
Status: Invoice Pending by Hannah Shaw Oct 2, 12:45 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 9m
💰
Status: Invoiced by Hannah Shaw Oct 2, 5:47 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5h 1m
⏳ 1.8 business days
🧾
Invoice Created Oct 3, 9:30 PM
Invoice Number: SM-242634

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 47.4 business days (threshold: 4.0 business hours)
Exceeded by 46.9 business days
Scheduled
Duration: 7.8 business days (threshold: 2.0 business days)
Exceeded by 5.8 business days
Reschedule
Duration: 74.3 business days (threshold: 2.0 business days)
Exceeded by 72.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Mar 27, 2:09 PM
Invoice #
SM-242634

Work Details (10)

Name Type Status Qty Amount Date
WL-02809683 Labor Open 1 $0.00 May 28, 9:17 PM
WL-02820889 Expenses Open 1 $0.00 Jun 6, 2:21 PM
WL-02825652 Labor Open 1 $0.00 Jun 10, 8:36 PM
WL-02826991 Labor Open 1 $0.00 Jun 11, 7:46 PM
WL-02826992 Expenses Open 1 $0.00 Jun 11, 7:46 PM
WL-02857787 Labor Open 1 $0.00 Jul 8, 6:42 PM
WL-02859695 Labor Open 1.5 $0.00 Jul 9, 8:40 PM
WL-02859696 Labor Open 5 $0.00 Jul 9, 8:40 PM
WL-02859697 Travel Open 288 $0.00 Jul 9, 8:40 PM
WL-02957148 Labor Open 1 $0.00 Oct 1, 10:17 PM

Details