Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01261371 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Group - Raleigh — 3811 Tarheel Drive Suite 109, Raleigh NC, 27609

Mar 28, 2025 → Nov 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (274 biz days early)
Active: 48 biz days
Paused: 116 biz days
🕐 Clock stopped: Completed (Nov 23, 2025)
▶ Clock Running
Status: Created
Mar 28 → Mar 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Ready for Scheduling
Mar 28 → May 23, 2025
40 business days (counted)
Running total: 40 of ? biz days used
⏸116d
⏸ Clock Paused
Status: Ready for Release
May 23 → Nov 10, 2025
116 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 23, 2025
8 business days (counted)
Running total: 48 of ? biz days used
Created: Mar 28, 2025 Completed: Nov 23, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Mar 28 → Mar 28 Created ▶ Running 0 0
Mar 28 → May 23 Ready for Scheduling ▶ Running 40 40
May 23 → Nov 10 Ready for Release ⏸ Paused 116 —
Nov 10 → Nov 10 Assigned ▶ Running 0 40
Nov 10 → Nov 23 Scheduled ▶ Running 8 48
Dispatch 0.0d
Holding 116.5d (excluded)
Coordinators 49.8d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
116.5 days
Coordinators
49.8 days
Over SLA
Created: Mar 28, 2025 Due: Dec 31, 2026 Completed: Nov 23, 2025 (403 days early)
📅
165.0 days Total Age
⏱️
116.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
47.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 341 days old
🚨
Primary Delay 116.5 days stuck in "Ready for Release"
⏱️
Total Delay 47.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
41.0d / 1.0d SLA
Ready for Release
116.5d
Scheduled
8.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/06/2025 EMartin devices not available when FSE onsite last may be on rent or at different locations for IPs remaining allocated to EMSAR 

10/03/2025 EMartin devices not available when FSE onsite last may be on rent or at different locations for IPs remaining allocated to EMSAR 

🔧 Work Performed
created case and WO for incident repair
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
▶
2 Work Order Created Mar 28, 11:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Austin Whitney
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 41.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:51 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 56d 4h
🚨 117.0 business days
👷
▶
3 Technician Assigned Nov 10, 12:37 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 170d 21h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-10T13:00:00.000+0000
⏳ 4.2 business days
📅
Dispatch Scheduled by Fady Messak Nov 17, 1:46 AM
Scheduled For: 2025-11-28T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
3 Labor Added Nov 23, 11:45 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 12d 23h
🏁
Status: Closed by Fady Messak
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Nov 25, 11:31 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247507

Bottlenecks

Ready for Scheduling
Duration: 41.0 business days (threshold: 1.0 business days)
Exceeded by 40.0 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Nov 28, 8:00 AM
Created
Mar 28, 11:39 AM
Invoice #
SM-247507

Work Details (1)

Name Type Status Qty Amount Date
WL-03017625 Labor Open 0.25 $0.00 Nov 23, 11:45 AM

Details