📍 GI Hospital Equipment LLC — 3533 Prairieview St, Grand Island NE, 68803
Mar 28, 2025 → Dec 5, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (267 biz days early)
Active: 158 biz days
Paused: 13 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Mar 28 → Mar 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Ready for Scheduling
Mar 28 → May 23, 2025
40 business days (counted)
Running total: 40 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → Jun 12, 2025
13 business days (not counted)
99d
▶ Clock Running
Status: Ready for Scheduling
Jun 12 → Nov 4, 2025
99 business days (counted)
Running total: 139 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Nov 4 → Dec 3, 2025
18 business days (counted)
Running total: 157 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 158 of ? biz days used
Created: Mar 28, 2025Completed: Dec 4, 2025
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Mar 28 → Mar 28
Created
▶ Running
0
0
Mar 28 → May 23
Ready for Scheduling
▶ Running
40
40
May 23 → Jun 12
Ready for Release
⏸ Paused
13
—
Jun 12 → Nov 4
Ready for Scheduling
▶ Running
99
139
Nov 4 → Dec 3
Scheduled
▶ Running
18
157
Dec 3 → Dec 4
Tech On Site
▶ Running
1
158
Dispatch0.0d
Holding13.5d (excluded)
Coordinators158.0d
Field Work3.3d
Billing1.4d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
13.5 days
Coordinators
158.0 days
Over SLA
Field Work
3.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Mar 28, 2025
Due: Dec 31, 2026
Completed: Dec 6, 2025 (390 days early)
📅
172.4 daysTotal Age
⏱️
100.0d in Ready for SchedulingLongest Stage
🔄
10 transitionsStatus Changes
⚠️
155.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
32 linesWork Details
🚩
4 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1Dec 1, 2025
Visit 2Dec 2, 2025
Visit 3Dec 3, 2025
Visit 4Dec 5, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 341 days old
🚨
Primary Delay100.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay155.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
140.4d / 1.0d SLA
Ready for Release
13.5d
Scheduled
17.6d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/04/2025 DMalloy - Emailed customer advising that we were planning a visit to that area the week of December 1st for FSE Bennet to be in the area for the remediations.
tpaine@mesks.com
10/27/2025 MHamersley - per email from Thomas Paine, all 5 devices are located at Grand Island Regional Medical Center; Planner is working with field team for resources (and complete w/ FCO 1958)
10/16/2025 Mklose working with planner to get this scheduled.
06/12/2025 Rbailey - Rcvd email reply from Thomas Paine. He Confirmed the devices and is looking for Next Steps. Advising Planner
06/12/2025 Rbailey - Called 308.675.5000 asked for BioMed. Spoke with Tom Paine. He said I could send email and to include the RT Care Director. He also said there was no direct number and to call main line and ask for BioMed for him
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
FCO 81 EV300
i. Tools: Certifier, multimeter, electrical safety analyzer,) - YES
ii. Prontoforms – uploaded and correct template - YES
iii. Event Log – uploaded - YES
iv. CSR – signed and uploaded to ServiceMax - YES
v. EMSAR Requirements (do not include in task subject count): - Picture of device- YES
📧
Email_FCO Updates
Completed Oct 16, 2025
10/16/2025 Mklose working with planner to get this scheduled.
📧
Email_FCO Updates
Completed Jun 12, 2025
06/12/2025 Rbailey - Rcvd email reply from Thomas Paine. He Confirmed the devices and is looking for Next Steps. Advising Planner
📧
Email: Philips Field Safety Notice - FCO86600081 - Philips Trilogy EV300 Ventilator - GI Hospital Equipment LLC - Grand Island, NE - WO-12153739
Completed Jun 12, 2025
To: tpaine@mesks.com; scott.seaman@bryanhealth.org
CC: deon.malloy@emsar.com; central.scheduling@emsar.com; ricky.bailey@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: FSN86600081- 2024-CC-SRC-013 - Trilogy Evo_EV300 Flow Sensor Nebulized Aerosol Deposition - US - UMDC REV B(1).pdf, ASP Authorization Letter EMSAR 11-02-2023.pdf
Subject: Philips Field Safety Notice - FCO86600081 - Philips Trilogy EV300 Ventilator - GI Hospital Equipment LLC - Grand Island, NE - WO-12153739
Body:
Hi Tom,
Th
📞
Call
Completed Jun 12, 2025
06/12/2025 Rbailey - Called 308.675.5000 asked for BioMed. Spoke with Tom Paine. He said I could send email and to include the RT Care Director. He also said there was no direct number and to call main line and ask for BioMed for him
tpaine@mesks.com
scott.seaman@bryanhealth.org
📅
WO-01261499 - FCO - Trilogy EV300 Vent - Grand Island - GI Hospital Equipment LLC
Dec 1, 2025 8:00am – 5:00pm
Work Order: WO-01261499
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12153739
Location: GI Hospital Equipment LLC
Address: Prairieview St 3533, Grand Island, NE 68803
Manufacturer: Philips Healthcare
Model #: Trilogy EV300 Vent
Serial #: H2775031788E6
Contact Name: Thomas Paine, Dire
Timeline
📋
Work Order Created Mar 28, 4:35 PM
Work Order:WO-01261499
Type:FCO
Priority:PC
📅
Status: Ready for Scheduling by Diana CoxMar 28, 4:42 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:7m
🚨40.9 business days
✅
Status: Ready for Release by Mandy NewmanMay 23, 3:51 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:55d 23h
🚨14.0 business days
📅
Status: Ready for Scheduling by Ricky BaileyJun 12, 10:52 AM