Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01261503 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Primary Childrens Lehi — 2250 N Miller Campus Dr, Lehi UT, 84043

Mar 28, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (288 biz days early)
Active: 54 biz days
Paused: 96 biz days
🕐 Clock stopped: Completed (Nov 2, 2025)
▶ Clock Running
Status: Created
Mar 28 → Mar 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Ready for Scheduling
Mar 28 → May 23, 2025
40 business days (counted)
Running total: 40 of ? biz days used
⏸96d
⏸ Clock Paused
Status: Ready for Release
May 23 → Oct 13, 2025
96 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Oct 14, 2025
1 business day (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 28, 2025
10 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Oct 28 → Oct 31, 2025
3 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Completed
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Closed
Oct 31 → Nov 2, 2025
0 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Incomplete
Nov 2 → Nov 2, 2025
0 business days (counted)
Running total: 54 of ? biz days used
Created: Mar 28, 2025 Completed: Nov 2, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Mar 28 → Mar 28 Created ▶ Running 0 0
Mar 28 → May 23 Ready for Scheduling ▶ Running 40 40
May 23 → Oct 13 Ready for Release ⏸ Paused 96
Oct 13 → Oct 14 Ready for Scheduling ▶ Running 1 41
Oct 14 → Oct 28 Scheduled ▶ Running 10 51
Oct 28 → Oct 31 Tech Off Site ▶ Running 3 54
Oct 31 → Oct 31 Completed ▶ Running 0 54
Oct 31 → Nov 2 Closed ▶ Running 0 54
Nov 2 → Nov 2 Incomplete ▶ Running 0 54
Dispatch 0.0d
Holding 96.5d (excluded)
Coordinators 51.7d
Field Work 4.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
96.5 days
Coordinators
51.7 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Mar 28, 2025 Due: Dec 31, 2026 Completed: Oct 31, 2025 (426 days early)
📅
150.4 days Total Age
⏱️
96.5d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
51.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Oct 27, 2025
Visit 2 Oct 28, 2025
Visit 3 Oct 29, 2025
Visit 4 Oct 31, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 341 days old
🚨
Primary Delay 96.5 days stuck in "Ready for Release"
⏱️
Total Delay 51.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
41.4d / 1.0d SLA
Ready for Release
96.5d
Scheduled
10.2d / 2.0d SLA
Tech Off Site
4.0d / 2.0d SLA
Closed
2.1d / 1.0d SLA
Incomplete
0.0d
07e-Partial Project
2.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/14/2025 Cever received email from Brian Bowles <Brian.Bowles@imail.org> confirming FSE onsite for Oct 27th-30th

10/13/2025 Cever called Brian Bowles at 3852613272 and lvm to schedule  

10/13/2025 Cever sent email to brian.bowles@imail.org trying to lock in FSE for Oct 27th-30th per Fady

09/29/2025 YEspino called 385-261-3272 to follow up with Brian over the devices in question. Was unable to speak to him or leave a message.


09/11/2025 YEspino Called 385-261-3272 to speak to Brian over the previous email sent to verify the devices in question. Was able to speak to Brian but he was currently in a meeting so he advised to call him back later.


09/02/2025 YEspino Called 385-261-3272 to follow up with Brian over the devices in question. Was unable to speak to him or leave a message. 


08/27/2025 YEspino Called 385-261-3272 to follow up with Brian over the previous email sent to verify the devices in question. Was unable to speak to him or leave a message.


08/14/2025 MHamersley - called 385-261-3272, spoke to Brian Bowles, Clinical Engineering, he is also POC for Primary Childrens Lehi, Lehi, UT and for Primary Childrens Medical Center, Salt Lake City, UT; sent email: brian.bowles@imail.org


FCO81 WO-12154302/10

FCO81 WO-12155335/12

FCO69 WO-09964372/7


08/13/2025 YEspino Called 385-531-1000 to verify the devices in question. Asked to be transferred over to the Respt dept, Was unable to speak to anybody or leave a message because the line just rings till the call is dropped.


08/13/2025 YEspino Called 801-662-1571 to try and speak to David over the device in question. Was sent to vm so i left a message and will be sending an email as well. Email: david.snieder@imail.org


07/25/2025 YEspino Called 385-531-1000 to verify the device in question. Was sent to the wrong dept and the call was dropped.


06/30/2025 YEspino Called 801-662-1571 to speak to David to verify the vents in question. Was unable to speak to him so i left a message.


06/30/2025 YEspino Called 385-531-1000 to verify the devices in question. Asked to be transferred over to the biomed dept, Was unable to speak to the correct dept becuase i was sent over to the wrong dept again and then the call was dropped.


06/23/2025 YEspino Called 801-662-1571 to speak to David Snieder to verify the Vents in question. Was unable to speak to him so i left a message.


06/23/2025 YEspino Called 385-531-1000 to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to Becky and she advised she would take a message and send it over to the correct preson who can better assist me.


05/22/2025 YEspino Called 385-531-1000 to verify the devices in question. Asked to be transferred over to the biomed dept, Was unable to speak to anybody or leave a message because the line just rings till i get a busy signal.


05/22/2025 YEspino Called 385-531-1323 to speak to Chelsee Telford to verify the devices in question. Was able to speak to Lizzy and she advised that they do not have any of the devices im looking for because this is the X-Ray dept. 

🔧 Work Performed
F.K–Implemented FCO86600081 as per FCO Instructions, all required T&V results passed.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Mar 28, 4:35 PM
Work Order: WO-01261503
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Diana Cox Mar 28, 4:42 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7m
🚨 40.9 business days
Status: Ready for Release by Mandy Newman May 23, 3:55 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 55d 23h
🚨 97.0 business days
📅
Status: Ready for Scheduling by Cristina Everetts Oct 13, 9:13 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 142d 17h
👷
3 Technician Assigned Oct 14, 7:19 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-27T11:45:00.000+0000, 2025-10-27T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22h 6m
🚨 10.0 business days
⏱️
2 3x Labor Added Oct 27, 9:58 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Fady Khouzam
From: Scheduled
To: Tech Off Site
Duration in Previous: 13d 14h
1.3 business days
⏱️
3x Labor Added Oct 28, 10:45 PM
Type: Labor
Status: Open
Qty: 1, 10, 1.5
3.2 business days
⏱️
2 3x Labor Added Oct 31, 6:36 PM
3x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 4, 1.5
💵
3 Expenses Added Oct 31, 6:49 PM
Expenses Added → 6x Expenses Added → 4x Expenses Added
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Oct 31, 6:58 PM
Type: Expenses
Status: Open
Qty: 1
💵
2 3x Expenses Added Oct 31, 7:03 PM
3x Expenses Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3d 21h, 0m
0.6 business days
⚠️
2 Status: Incomplete Nov 2, 7:56 AM
Status: Incomplete → Status: Completed
✔️
Status: Completed by Fady Messak
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
2.0 business days
⏱️
2 Labor Added Nov 4, 11:21 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 3h
3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Nov 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m
2.0 business days
🧾
Invoice Created Nov 10, 4:36 PM
Invoice Number: SM-245832

Bottlenecks

Ready for Scheduling
Duration: 40.4 business days (threshold: 1.0 business days)
Exceeded by 39.4 business days
Scheduled
Duration: 10.2 business days (threshold: 2.0 business days)
Exceeded by 8.2 business days
Tech Off Site
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Oct 27, 8:00 AM
Created
Mar 28, 4:35 PM
Invoice #
SM-245832

Work Details (27)

Name Type Status Qty Amount Date
WL-02985986 Labor Open 10 $950.00 Oct 27, 9:58 PM
WL-02985985 Labor Open 1 $0.00 Oct 27, 9:58 PM
WL-02985987 Labor Open 1.5 $620.00 Oct 27, 9:58 PM
WL-02987465 Labor Open 1 $0.00 Oct 28, 10:45 PM
WL-02987466 Labor Open 10 $950.00 Oct 28, 10:45 PM
WL-02987467 Labor Open 1.5 $620.00 Oct 28, 10:45 PM
WL-02992421 Labor Open 1.5 $310.00 Oct 31, 6:36 PM
WL-02992419 Labor Open 1 $0.00 Oct 31, 6:36 PM
WL-02992420 Labor Open 5 $475.00 Oct 31, 6:36 PM
WL-02992422 Labor Open 4 $0.00 Oct 31, 6:38 PM
WL-02992423 Labor Open 1.5 $0.00 Oct 31, 6:38 PM
WL-02992452 Expenses Open 1 $0.00 Oct 31, 6:49 PM
WL-02992460 Expenses Open 1 $0.00 Oct 31, 6:51 PM
WL-02992459 Expenses Open 1 $0.00 Oct 31, 6:51 PM
WL-02992461 Expenses Open 1 $0.00 Oct 31, 6:51 PM
WL-02992462 Expenses Open 1 $0.00 Oct 31, 6:51 PM
WL-02992463 Expenses Open 1 $0.00 Oct 31, 6:51 PM
WL-02992464 Expenses Open 1 $0.00 Oct 31, 6:51 PM
WL-02992465 Expenses Open 1 $0.00 Oct 31, 6:53 PM
WL-02992466 Expenses Open 1 $0.00 Oct 31, 6:53 PM
WL-02992467 Expenses Open 1 $0.00 Oct 31, 6:53 PM
WL-02992468 Expenses Open 1 $0.00 Oct 31, 6:53 PM
WL-02992478 Expenses Open 1 $0.00 Oct 31, 6:58 PM
WL-02992482 Expenses Open 1 $0.00 Oct 31, 7:03 PM
WL-02992483 Expenses Open 1 $0.00 Oct 31, 7:03 PM
WL-02992485 Expenses Open 1 $0.00 Oct 31, 7:03 PM
WL-02995520 Labor Open 0.016666666666667 $380.00 Nov 4, 11:21 AM

Details