Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01261507 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Timpanogos Regional Hospital — 750 West 800 North, Orem UT, 84057

Mar 28, 2025 → Oct 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (293 biz days early)
Active: 145 biz days
🕐 Clock stopped: Completed (Oct 25, 2025)
▶ Clock Running
Status: Created
Mar 28 → Mar 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Ready for Scheduling
Mar 28 → May 23, 2025
40 business days (counted)
Running total: 40 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 41 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
95d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Oct 13, 2025
95 business days (counted)
Running total: 136 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 13 → Oct 25, 2025
9 business days (counted)
Running total: 145 of ? biz days used
Created: Mar 28, 2025 Completed: Oct 25, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Mar 28 → Mar 28 Created ▶ Running 0 0
Mar 28 → May 23 Ready for Scheduling ▶ Running 40 40
May 23 → May 23 Ready for Release ⏸ Paused 0 —
May 23 → May 27 Ready for Scheduling ▶ Running 1 41
May 27 → May 27 Ready for Release ⏸ Paused 0 —
May 27 → Oct 13 Ready for Scheduling ▶ Running 95 136
Oct 13 → Oct 25 Scheduled ▶ Running 9 145
Dispatch 0.0d
Holding 0.0d (excluded)
Coordinators 146.4d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.0 days
Coordinators
146.4 days
Over SLA
Billing
1.5 days
Over SLA
Created: Mar 28, 2025 Due: Dec 31, 2026 Completed: Oct 25, 2025 (432 days early)
📅
145.4 days Total Age
⏱️
95.4d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
142.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 22, 2025
Visit 2 Oct 23, 2025
Visit 3 Oct 24, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 341 days old
🚨
Primary Delay 95.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 142.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
137.4d / 1.0d SLA
Ready for Release
0.0d
Scheduled
9.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/13/2025 Cever received email from joshua.lauber@gehealthcare.com confirming FSE onsite for Oct 23rd and 24th

10/13/2025 Cever sent email to joshua.lauber@gehealthcare.com trying to lock in for FSE for Oct 23rd and 24th per Fady

05/16/2025 YEspino Called 801-714-6000 to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to confirm the devices in question. Location was also confirmed and the Tech will need either Paralon or healthtrust. Will be sending an email out to get this site scheduled out asap.


05/09/2025 YEspino Called 801-714-6000 to verify the 6 EV300 Vents in question. Asked to be transferred over to the biomed dept, But was unable to speak to anybody or leave a message.

🔧 Work Performed
F.K–Implemented FCO86600081 as per FCO Instructions, all required T&V results passed.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Mar 28, 4:35 PM
Work Order: WO-01261507
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Diana Cox Mar 28, 4:42 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7m
🚨 40.9 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 55d 22h
📅
Status: Ready for Scheduling by Mandy Newman May 23, 3:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 0h
📅
Status: Ready for Scheduling by Mandy Newman May 27, 4:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 14m
🚨 95.9 business days
👷
▶
4 Technician Assigned Oct 13, 12:42 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-23T11:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 138d 20h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-23T12:00:00.000+0000
⚠️ 9.0 business days
⏱️
▶
4 Labor Added Oct 24, 10:19 PM
Labor Added → 3x Labor Added → 2x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 10, 1.5
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 5
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 9h, 0m
⏳ 1.2 business days
⏱️
▶
2 Labor Added Oct 27, 10:21 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 11h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 30, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Oct 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:41 AM
Invoice Number: SM-245194

Bottlenecks

Ready for Scheduling
Duration: 40.4 business days (threshold: 1.0 business days)
Exceeded by 39.4 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready for Scheduling
Duration: 95.4 business days (threshold: 1.0 business days)
Exceeded by 94.4 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Oct 23, 8:00 AM
Created
Mar 28, 4:35 PM
Invoice #
SM-245194

Work Details (7)

Name Type Status Qty Amount Date
WL-02983974 Labor Open 8 $0.00 Oct 24, 10:19 PM
WL-02983976 Labor Open 10 $950.00 Oct 24, 10:21 PM
WL-02983977 Labor Open 1.5 $620.00 Oct 24, 10:21 PM
WL-02983975 Labor Open 1 $0.00 Oct 24, 10:21 PM
WL-02983979 Labor Open 1 $310.00 Oct 24, 10:22 PM
WL-02983980 Labor Open 5 $475.00 Oct 24, 10:22 PM
WL-02985123 Labor Open 0.016666666666667 $228.00 Oct 27, 10:21 AM

Details