Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01261508 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Albany Court Hospital — 255 N 30th St, Laramie WY, 82072

Mar 28, 2025 → Nov 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (274 biz days early)
Active: 164 biz days
🕐 Clock stopped: Completed (Nov 22, 2025)
▶ Clock Running
Status: Created
Mar 28 → Mar 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Ready for Scheduling
Mar 28 → May 23, 2025
40 business days (counted)
Running total: 40 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 41 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
113d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Nov 6, 2025
113 business days (counted)
Running total: 154 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 20, 2025
9 business days (counted)
Running total: 163 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 20 → Nov 22, 2025
1 business day (counted)
Running total: 164 of ? biz days used
Created: Mar 28, 2025 Completed: Nov 22, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Mar 28 → Mar 28 Created ▶ Running 0 0
Mar 28 → May 23 Ready for Scheduling ▶ Running 40 40
May 23 → May 23 Ready for Release ⏸ Paused 0 —
May 23 → May 27 Ready for Scheduling ▶ Running 1 41
May 27 → May 27 Ready for Release ⏸ Paused 0 —
May 27 → Nov 6 Ready for Scheduling ▶ Running 113 154
Nov 6 → Nov 20 Scheduled ▶ Running 9 163
Nov 20 → Nov 22 Tech On Site ▶ Running 1 164
Dispatch 0.0d
Holding 0.0d (excluded)
Coordinators 164.4d
Field Work 2.0d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.0 days
Coordinators
164.4 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
0.5 days
Created: Mar 28, 2025 Due: Dec 31, 2026 Completed: Nov 22, 2025 (404 days early)
📅
164.4 days Total Age
⏱️
113.4d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
160.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 341 days old
🚨
Primary Delay 113.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 160.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
155.4d / 1.0d SLA
Ready for Release
0.0d
Scheduled
9.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.4d
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/06/2025 EMartin sent email to johnr@ivinsonhospital.org advising FSE onsite Thrs 11/20/2025 to start devices

10/16/2025 MHamersley - Planner working w/POC to schedule per device & FSE availability 


03/31/2025 YEspino Called 307-742-2141 to verify 2 EV300 Vents. Asked to be transferred over to the biomed dept, Was able to speak to John Rindler who was able to confirm the devices in question. Email:johnr@ivinsonhospital.org Phone: 307-755-2770 

🔧 Work Performed
Per customer, John Rindler, the equipment has been decommissioned. ANR created, signed and submitted as evidence for IPCRs.
🔍 Technician Findings
ANR signed and uploaded.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Mar 28, 4:35 PM
Work Order: WO-01261508
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Diana Cox Mar 28, 4:42 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7m
🚨 40.9 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 55d 22h
📅
Status: Ready for Scheduling by Mandy Newman May 23, 3:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:11 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 0h
📅
Status: Ready for Scheduling by Mandy Newman May 27, 4:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 13m
🚨 113.9 business days
👷
▶
3 Technician Assigned Nov 6, 11:41 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 162d 20h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-20T17:00:00.000+0000, 2025-11-20T13:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Marvin Rivas Nov 19, 7:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 7h
⏳ 2.6 business days
⏱️
3x Labor Added Nov 21, 2:29 PM
Type: Labor
Status: Open
Qty: 1, 10.5
✔️
Status: Completed by Marvin Rivas Nov 22, 1:44 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 18h, 0m
⏳ 1.0 business days
⏱️
Labor Added Nov 24, 3:40 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 24, 3:46 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 2h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 23h
⏳ 1.0 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 12h

Bottlenecks

Ready for Scheduling
Duration: 40.4 business days (threshold: 1.0 business days)
Exceeded by 39.4 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready for Scheduling
Duration: 113.4 business days (threshold: 1.0 business days)
Exceeded by 112.4 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Nov 20, 8:00 AM
Created
Mar 28, 4:35 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03016510 Labor Open 1 $155.00 Nov 21, 2:29 PM
WL-03016511 Labor Open 1 $475.00 Nov 21, 2:29 PM
WL-03016512 Labor Open 10.5 $155.00 Nov 21, 2:29 PM
WL-03018799 Labor Open 0.016666666666667 $76.00 Nov 24, 3:40 PM

Details