Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01261523 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Cheyenne Regional Medical Center — 214 E 23rd St, Cheyenne WY, 82001

Mar 28, 2025 → Nov 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (274 biz days early)
Active: 133 biz days
Paused: 31 biz days
🕐 Clock stopped: Completed (Nov 22, 2025)
▶ Clock Running
Status: Created
Mar 28 → Mar 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Ready for Scheduling
Mar 28 → May 23, 2025
40 business days (counted)
Running total: 40 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jul 10, 2025
31 business days (not counted)
83d
▶ Clock Running
Status: Ready for Scheduling
Jul 10 → Nov 6, 2025
83 business days (counted)
Running total: 123 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 18, 2025
7 business days (counted)
Running total: 130 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 22, 2025
3 business days (counted)
Running total: 133 of ? biz days used
Created: Mar 28, 2025 Completed: Nov 22, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Mar 28 → Mar 28 Created ▶ Running 0 0
Mar 28 → May 23 Ready for Scheduling ▶ Running 40 40
May 23 → Jul 10 Ready for Release ⏸ Paused 31
Jul 10 → Nov 6 Ready for Scheduling ▶ Running 83 123
Nov 6 → Nov 18 Scheduled ▶ Running 7 130
Nov 18 → Nov 22 Tech On Site ▶ Running 3 133
Dispatch 0.0d
Holding 31.5d (excluded)
Coordinators 131.5d
Field Work 3.8d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
31.5 days
Coordinators
131.5 days
Over SLA
Field Work
3.8 days
Over SLA
Billing
0.5 days
Created: Mar 28, 2025 Due: Dec 31, 2026 Completed: Nov 22, 2025 (404 days early)
📅
164.4 days Total Age
⏱️
83.2d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
130.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Marvin Rivas — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 18, 2025
Visit 2 Nov 20, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 341 days old
🚨
Primary Delay 83.2 days stuck in "Ready for Scheduling"
⏱️
Total Delay 130.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
123.6d / 1.0d SLA
Ready for Release
31.5d
Scheduled
7.9d / 2.0d SLA
Tech On Site
3.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.4d
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/06/2025 EMartin sent email to Perry.Phillipps@crmcwy.org advising FSE onsite Tues 11/18/2025 to start devices

10/03/2025 EMartin working with field to determine FSE to send for trip out west 

07/10/2025 MHamersley - researched and found email dtd 06/10/25, "I have confirmed the serial numbers below are correct. Credentialling for the FSE will take place upon arrival at Cheyenne Regional. The FSE only needs to call the Biomed service line at 307-633-7791 once they're on site" Per Perry Phillipps, Manager Bio Med Eng, 214 E. 23rd St., Cheyenne, WY 82001; Office: 307-633-7579; email: Perry.Phillipps@crmcwy.org


07/09/2025 YEspino Called 307-634-2273 to speak to Talea from the biomed dept to follow up on the previous email sent to verify the devices in question. Asked to be transferred over to the biomed dept. Was able to speak to Talea and he advised that he sent it over to his supervsior and they would reach out to me to better assist.


06/10/2025 YEspino Called 307-634-2273 to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to Talea and she asked for an email to be sent out to her to look over the devices in question. Email: talea.rose@crmcwy.org 


05/09/2025 YEspino Called 307-634-2273 to verify the EV300 Vents in question. Asked to be transferred over to the Respt Dept, Was unable to speak to anybody or leave a message.


04/25/2025 YEspino Called 307-633-6050 to speak to Kali to verify the EV300 Vents in question. This number was for the Cardiac dept, Was advised i would be sent over to the Respt dept but while waiting the call was dropped.


04/25/2025 YEspino Called 307-634-2273 to follow up with Talea over the previous email sent to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to Talea and they advised that they have already passed on the info to the recall dept but will send another reminder to reach out to us.


04/17/2025 YEspino Called 307-633-6050 to speak to Kali Leinhart to verify the EV300 Vents in question. Was unable to speak to her or leave a message, Line just rings till the call is dropped.


04/17/2025 YEspino Called 307-634-2273 to follow up with Talea over the previous email sent to verify the EV300 Vents in question. Asked to be transferred over to the biomed dept, Asked to speak to Talea and was advised she was not in but would be transferred to her ext to leave a message.


04/01/2025 YEspino Called 307-634-2273 to verify the 12 EV300 Vents in question. Asked to be transferred over to the biomed dept, Was able to speak to Talea and she asked for an email to be sent out so that she could look into the devices in question.

🔧 Work Performed
Implemented FCO86600081 per FCO and service guide instructions. All tests passed. Device returned to use.
🔍 Technician Findings
Implemented FCO86600081.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Mar 28, 4:35 PM
Work Order: WO-01261523
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Diana Cox Mar 28, 4:42 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7m
🚨 40.9 business days
Status: Ready for Release by Mandy Newman May 23, 3:55 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 55d 23h
🚨 32.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jul 10, 6:31 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 48d 2h
🚨 83.7 business days
👷
3 Technician Assigned Nov 6, 11:33 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 118d 18h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-18T17:00:00.000+0000, 2025-11-18T13:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Marvin Rivas Nov 18, 12:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 1h
⏱️
2x Labor Added Nov 18, 6:07 PM
Type: Labor
Status: Open
Qty: 0.5
2.8 business days
⏱️
2x Labor Added Nov 21, 12:42 AM
Type: Labor
Status: Open
Qty: 7.5, 0.5
1.0 business days
✔️
2 Status: Completed Nov 22, 1:28 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 2m
1.0 business days
⏱️
Labor Added Nov 24, 3:40 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 24, 3:46 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 2h
3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 23h
1.0 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 12h

Bottlenecks

Ready for Scheduling
Duration: 40.4 business days (threshold: 1.0 business days)
Exceeded by 39.4 business days
Ready for Scheduling
Duration: 83.2 business days (threshold: 1.0 business days)
Exceeded by 82.2 business days
Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Tech On Site
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Nov 18, 8:00 AM
Created
Mar 28, 4:35 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03011894 Labor Open 0.5 $310.00 Nov 18, 6:07 PM
WL-03011895 Labor Open 5 $475.00 Nov 18, 6:07 PM
WL-03015856 Labor Open 7.5 $712.50 Nov 21, 12:42 AM
WL-03015857 Labor Open 0.5 $465.00 Nov 21, 12:42 AM
WL-03018798 Labor Open 0.016666666666667 $190.00 Nov 24, 3:40 PM

Details