Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01261531 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Childrens Hospital Pittsburgh UPMC — 4401 Penn Ave, Pittsburgh PA, 15224

Mar 28, 2025 → Nov 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (287 biz days early)
Active: 151 biz days
🕐 Clock stopped: Completed (Nov 3, 2025)
▶ Clock Running
Status: Created
Mar 28 → Mar 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Mar 28 → Apr 16, 2025
13 business days (counted)
Running total: 13 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Apr 16 → Jun 16, 2025
42 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Entered
Jun 16 → Jun 16, 2025
0 business days (counted)
Running total: 55 of ? biz days used
92d
▶ Clock Running
Status: Ready for Scheduling
Jun 16 → Oct 28, 2025
92 business days (counted)
Running total: 147 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 28 → Nov 3, 2025
4 business days (counted)
Running total: 151 of ? biz days used
Created: Mar 28, 2025 Completed: Nov 3, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Mar 28 → Mar 28 Created ▶ Running 0 0
Mar 28 → Apr 16 Ready for Scheduling ▶ Running 13 13
Apr 16 → Jun 16 Scheduled ▶ Running 42 55
Jun 16 → Jun 16 Entered ▶ Running 0 55
Jun 16 → Oct 28 Ready for Scheduling ▶ Running 92 147
Oct 28 → Nov 3 Scheduled ▶ Running 4 151
Dispatch 0.0d
Coordinators 154.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
154.0 days
Over SLA
Created: Mar 28, 2025 Due: Dec 31, 2026 Completed: Nov 3, 2025 (423 days early)
📅
151.4 days Total Age
⏱️
93.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
149.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 341 days old
🚨
Primary Delay 93.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 149.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
106.4d / 1.0d SLA
Scheduled
47.6d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/28/2025 RArnold - Dispatching to Fady M per his request

10/16/2025 MHamersley - Planner working w/POC to schedule per device & FSE availability 


06/09/2025 DMalloy -Fanfan to be onsite on this week Thursday - Friday     


06/02/2025 DMalloy - Customer emailed advising they will plan to make devices available for Fanfan on Monday 6/9/2025. 

🔧 Work Performed
closed WO
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Mar 28, 4:35 PM
Work Order: WO-01261531
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Diana Cox Mar 28, 4:42 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7m
🚨 13.9 business days
👷
▶
3 Technician Assigned Apr 16, 12:56 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-04-26T04:00:00.000+0000, 2025-04-26T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 18d 20h
⏳ 2.0 business days
📅
Dispatch Scheduled by Deon Malloy Apr 17, 4:06 PM
Scheduled For: 2025-04-17T12:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Deon Malloy Apr 21, 11:31 AM
Scheduled For: 2025-04-26T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Deon Malloy Apr 28, 11:44 AM
Scheduled For: 2025-05-17T12:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Deon Malloy May 9, 10:15 AM
Scheduled For: 2025-05-24T00:00:00.000+0000, 2025-05-31T00:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy May 9, 12:32 PM
Scheduled For: 2025-05-19T00:00:00.000+0000
⚠️ 6.9 business days
📅
Dispatch Scheduled by Deon Malloy May 19, 7:14 AM
Scheduled For: 2025-05-20T00:00:00.000+0000, 2025-05-20T12:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Deon Malloy May 21, 11:40 AM
Scheduled For: 2025-05-21T12:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Deon Malloy Jun 2, 11:58 AM
Scheduled For: 2025-06-09T12:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Jun 2, 12:39 PM
Scheduled For: 2025-06-11T12:00:00.000+0000, 2025-06-12T12:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Jun 2, 5:04 PM
Scheduled For: 2025-06-13T12:00:00.000+0000
🚨 10.9 business days
🆕
Status: Entered by Deon Malloy Jun 16, 10:04 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 60d 21h, 0m
🚨 93.0 business days
👷
▶
3 Technician Assigned Oct 28, 2:11 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-28T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 134d 4h
⏳ 4.5 business days
⏱️
▶
2 Labor Added Nov 3, 3:16 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 14h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 4, 2:32 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 11h, 0m
⚠️ 5.0 business days
🧾
Invoice Created Nov 10, 8:56 AM
Invoice Number: SM-245585

Bottlenecks

Ready for Scheduling
Duration: 13.4 business days (threshold: 1.0 business days)
Exceeded by 12.4 business days
Scheduled
Duration: 42.9 business days (threshold: 2.0 business days)
Exceeded by 40.9 business days
Ready for Scheduling
Duration: 93.0 business days (threshold: 1.0 business days)
Exceeded by 92.0 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Oct 28, 8:00 AM
Created
Mar 28, 4:35 PM
Invoice #
SM-245585

Work Details (1)

Name Type Status Qty Amount Date
WL-02993483 Labor Open 0.083333333333333 $0.00 Nov 3, 3:16 AM

Details