Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Charleston Area Medical Center — 3100 Maccorkle Ave SE, Charleston WV, 25304
Apr 2, 2025 → Feb 16, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Apr 2 → Apr 4 | Created | ▶ Running | 2 | 2 |
| Apr 4 → May 20 | Ready for Scheduling | ▶ Running | 32 | 34 |
| May 20 → Jun 13 | Scheduled | ▶ Running | 17 | 51 |
| Jun 13 → Jun 13 | Entered | ▶ Running | 0 | 51 |
| Jun 13 → Jun 23 | Scheduled | ▶ Running | 5 | 56 |
| Jun 23 → Jun 23 | Entered | ▶ Running | 0 | 56 |
| Jun 23 → Feb 6 | Ready for Scheduling | ▶ Running | 155 | 211 |
| Feb 6 → Feb 6 | Scheduled | ▶ Running | 0 | 211 |
| Feb 6 → Feb 6 | Tech On Site | ▶ Running | 0 | 211 |
| Feb 6 → Feb 6 | Completed | ▶ Running | 0 | 211 |
| Feb 6 → Feb 17 | Incomplete | ▶ Running | 6 | 217 |
02/06/2026 DMalloy -Per Fady dispatching to Jackson and Bennet for ANR Closure.
02/05/2026 DMalloy - Follow Up email sent to customer regarding the remaining devices at this location. FOM Fady will attempt to reach the customer via phone.
landon.brown@vandaliahealth.org
gregory.lucas@vandaliahealth.org
12/03/2025 YEspino Called 304-388-4144 to follow up with Landon over the previous email sent. Was unable to speak to anybody or leave a message. Will try back later.
10/24/2025 MHamersley - called 304-388-4144, spoke to Landon Brown, (Jeremy has moved to the Women's Hospital) sending email to: landon.brown@vandaliahealth.org & gregory.lucas@vandaliahealth.org
09/23/2025 DMalloy - Follow up Email sent to the customer customer the list of remaining devices at this location asking for a status update on each.
jeremy.simmons@vandaliahealth.org
07/22/2025 DMalloy -Emailed customer the list of remaining devices at this location asking for a status update on each.
jeremy.simmons@vandaliahealth.org
06/23/2025 DMalloy - Device down for repair. FCO could not be completed while FSE was onsite. Return visit will be needed.
05/20/2025 MHamersley - called 304-388-4144, spoke to Jeremy, let him know that labels are shipping and can schedule; Sent email offering start date Monday, June 9, 2025; email: Jeremy.Simmons@VandaliaHealth.org
04/11/2025 RBailey - Called 304.388.5432 Asked for CE. Xfer'd to Cathy McCormick. She advised I could send her email She also said that Jeremy would check it but he is not in currently. # 304.388.8945
cathy.mccormick@vandaliahealth.org
jeremy.simmons@vandaliahealth.org
Marking Confirmed as Previous WOs were Confirmed
04/02/2025 SRobinson- Created follow up WO for the remaining device on this case. (Old WO-01132174) - Follow up notes - there is one IP still open on this case. See WO-12581917
-Previous notes-
2/6/2025 - MBrock - Ordered 1 part to site for this wo.
02/05/2025 DMalloy - Email received from customer advising that they received batteries for the devices. He agreed to have FSE Mike on site beginning Monday 2/10/2025.
jeremy.simmons@vandaliahealth.org
01/09/2025 MHamersley - called 304-388-6765, spoke to Jeremy Beard, they are still waiting for batteries.
07/23/2024 JRolston - Per call with FSE Bennet Dartey, removing from dispatch and placing back in "RFS" status. Per Bennet, site does not have Philips batteries, they have ordered but are currently on backorder. Will follow-up with the site at a later date regarding battery status.
07/18/2024 JRolston - Extended end of service date to today, 7/18, per call with FSE Bennet Dartey.
07/16/2024 JRolston - Per call with FSE Bennet Dartey, he is having credentialing issues with Green Security, and has not yet been allowed on-site. Advised him to immediately escalate to Fady Messak / FOM. Also sent email to Fady Messak / FOM.
.07/09/2024 JRolston - Scheduled for week of 7/15 per instruction from Fady Messak / FOM. Advised FSE to get with Fady regarding ordering parts.
07/02/2024 JRolston - Placed back to RFS status per call with Fady Messak / FOM, due to credentialing issue. Will reschedule accordingly. Fady will email site to advise accordingly.
07/02/2024 JRolston - Attempted to reach site POC, Jeremy Simmons @ 304-388-4144. Per Matthew Willis / Clinical Engineering, POC Jeremy Simmons on vacation this week, and he is acting POC. Per Matt, scheduled for 7/8 - 7/12, emailed him @ matthew.willis@vandaliahealth.org for confirmation purposes. Also confirmed below is correct for shipping.
Shipping Address:
Charleston Area Medical Center
3100 Maccorkle Ave SE
Charleston, WV 25304-1223
Attn: Clinical Engineering
05/22/2024 DMalloy - Removed from eric's calnedar due to him being out until futher notice on FMLA. Will reschedule at a later time. Not sure when.
04/15/2024 DMalloy - Emailed customer advising FSE Eric Would be on site beginning Monday 4/22/2024 to remediate the FCO66 and FCO69 on the 40+ devices at his location.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03095521 | Labor | Open | 1 | $155.00 | Feb 6, 2:44 PM |
| WL-03095522 | Labor | Open | 1 | $95.00 | Feb 6, 2:44 PM |
| WL-03110569 | Labor | Open | 0.016666666666667 | $38.00 | Feb 18, 2:47 PM |