Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01263380 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Apr 8, 2025 → Oct 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (63 biz days early)
Active: 82 biz days
Paused: 37 biz days
🕐 Clock stopped: Tech Off Site (Sep 27, 2025)
▶ Clock Running
Status: Created
Apr 8 → Apr 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
33d
▶ Clock Running
Status: Ready for Scheduling
Apr 8 → May 23, 2025
33 business days (counted)
Running total: 33 of ? biz days used
⏸37d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jul 18, 2025
37 business days (not counted)
49d
▶ Clock Running
Status: On Hold
Jul 18 → Sep 26, 2025
49 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 26 → Sep 27, 2025
0 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 27 → Sep 27, 2025
0 business days (counted)
Running total: 82 of ? biz days used
Created: Apr 8, 2025 Tech Off Site: Sep 27, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Apr 8 → Apr 8 Created ▶ Running 0 0
Apr 8 → May 23 Ready for Scheduling ▶ Running 33 33
May 23 → Jul 18 Ready for Release ⏸ Paused 37 —
Jul 18 → Sep 26 On Hold ▶ Running 49 82
Sep 26 → Sep 26 Assigned ▶ Running 0 82
Sep 26 → Sep 27 Scheduled ▶ Running 0 82
Sep 27 → Sep 27 Tech On Site ▶ Running 0 82
Dispatch 0.4d
Holding 87.1d (excluded)
Coordinators 34.1d
Field Work 5.0d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
87.1 days
Coordinators
34.1 days
Over SLA
Field Work
5.0 days
Over SLA
Created: Apr 8, 2025 Due: Dec 31, 2025 Completed: Oct 4, 2025 (88 days early)
📅
125.0 days Total Age
⏱️
49.6d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
40.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 26, 2025
Visit 2 Oct 4, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 330 days old
🚨
Primary Delay 49.6 days stuck in "On Hold"
⏱️
Total Delay 40.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Scheduling
33.7d / 1.0d SLA
Ready for Release
37.5d
On Hold
49.6d
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
5.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

INTERNAL - 07/29/2025 MNewman - Planner to attach email to EWO before we can move forward with ANR.


07/16/20258 ALuman - IP was closed with ANR for FCO66. Escalated for management review

07/09/2025 MHamersley - called 321-377-3258, call went to Harry's VM/LM;


06/12/2025 MHamersley - called 321-377-3258, call went to Harry's VM/LM; sent email: harry.morris@adventhealth.com

FCO69 - WO-12559216 - SN: 100463741


04/25/2025 YEspino Called 321-377-3258 to speak to Harry Morris to verify the V60 Vents in question. Was unable to speak to him or leave a message.

🔧 Work Performed
DEVICE NOT FOUND
🔍 Technician Findings
DEVICE NOT FOUND
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Apr 8, 11:17 AM
Work Order: WO-01263380
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Ashley Luman Apr 8, 2:19 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 3h 2m
🚨 34.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 45d 1h
🚨 38.0 business days
⏸️
Status: On Hold by Erin Martin Jul 18, 3:12 PM
From: Ready for Release
To: On Hold
Duration in Previous: 55d 23h
🚨 50.0 business days
👷
▶
3 Technician Assigned Sep 26, 5:13 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 70d 2h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-26T12:00:00.000+0000
🔧
▶
2 Status: Tech On Site Sep 26, 8:14 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🚗
▶
2 Status: Tech Off Site Sep 26, 8:32 PM
Status: Tech Off Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Konstantin Barsky Sep 27, 10:11 AM
From: Tech Off Site
To: Completed
Duration in Previous: 13h 38m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Oct 4, 6:45 PM
Labor Added → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 7d 8h
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Oct 13, 1:02 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 8d 18h, 0m
⚠️ 9.0 business days
🧾
Invoice Created Oct 24, 5:55 PM
Invoice Number: SM-243440

Bottlenecks

Ready for Scheduling
Duration: 33.7 business days (threshold: 1.0 business days)
Exceeded by 32.7 business days
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Sep 26, 8:00 AM
Created
Apr 8, 11:17 AM
Invoice #
SM-243440

Work Details (4)

Name Type Status Qty Amount Date
WL-02951539 Labor Open 0.25 $0.00 Sep 26, 8:17 PM
WL-02951563 Labor Open 0.25 $0.00 Sep 26, 8:33 PM
WL-02960209 Labor Open 0.25 $0.00 Oct 4, 6:45 PM
WL-02968605 Labor Open 0.016666666666667 $0.00 Oct 13, 1:02 PM

Details