Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01263609 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Providence Portland Medical Center — 4805 NE Glisan Street, Portland OR, 97213

Apr 8, 2025 → Oct 20, 2025

✅ Completed
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
✗ SLA Missed (117 biz days late)
Active: 134 biz days
🕐 Clock stopped: Completed (Oct 20, 2025)
▶ Clock Running
Status: Created
Apr 8 → Apr 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 8 → Apr 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 8 → Apr 10, 2025
2 business days (counted)
Running total: 2 of ? biz days used
83d
▶ Clock Running
Status: Scheduled
Apr 10 → Aug 8, 2025
83 business days (counted)
Running total: 85 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Aug 11, 2025
1 business day (counted)
Running total: 86 of ? biz days used
48d
▶ Clock Running
Status: Scheduled
Aug 11 → Oct 20, 2025
48 business days (counted)
Running total: 134 of ? biz days used
Created: Apr 8, 2025 Completed: Oct 20, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Apr 8 → Apr 8 Created ▶ Running 0 0
Apr 8 → Apr 8 Scheduled ▶ Running 0 0
Apr 8 → Apr 10 Ready for Scheduling ▶ Running 2 2
Apr 10 → Aug 8 Scheduled ▶ Running 83 85
Aug 8 → Aug 11 Ready for Scheduling ▶ Running 1 86
Aug 11 → Oct 20 Scheduled ▶ Running 48 134
Coordinators 135.8d
Billing 1.4d
✗ SLA Missed
Coordinators
135.8 days
Over SLA
Billing
1.4 days
Created: Apr 8, 2025 Due: Dec 31, 2025 Completed: Oct 20, 2025 (72 days early)
📅
134.2 days Total Age
⏱️
83.4d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
132.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
28 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Oct 13, 2025
Visit 2 Oct 14, 2025
Visit 3 Oct 15, 2025
Visit 4 Oct 16, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 330 days old
🚨
Primary Delay 83.4 days stuck in "Scheduled"
⏱️
Total Delay 132.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.1d / 1.0d SLA
Scheduled
132.7d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
1.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/8/2025 1749 CM ack msg; LM w/LS, DC; 4/9/2025 1123 DC decline; 1255 LS decline; 4/9/2025 1517 CM LM w/WZ; 1524 CW decline; 1604 LH decline; 1534 AL avail; 1720 LM w/Sean re cnfm; 4/10/2025 1204 Sean cnfm; 1252 ack cnfm; LM w/AL; 1257 AL ack cnfm; 8/8/2025 1842 chg units chg from 0900-1700 to 0700-1500; 1901 ack msg; LM w/AL; 1906 AL okay ; 1939 LM w/Sean re cnfm; 1948 Sean cnfm; 2101 ack cnfm; LM w/AL; 2109 AL ack cnfm

Timeline

📋
▶
2 Work Order Created Apr 8, 6:02 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Apr 8, 7:59 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1h 57m
⏳ 2.5 business days
👷
▶
2 Technician Assigned Apr 10, 4:30 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 20h
🚨 83.9 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Aug 8, 6:57 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 120d 2h
⏳ 1.6 business days
🗓️
Status: Scheduled by Wayne Rush Aug 11, 9:27 AM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 14h
🚨 44.0 business days
💵
5x Expenses Added Oct 13, 2:32 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
💵
5x Expenses Added Oct 20, 8:23 AM
Type: Expenses
Status: Open
Qty: 1
💵
5x Expenses Added Oct 20, 8:54 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 13x Labor Added Oct 20, 9:13 AM
13x Labor Added → Status: Completed
✔️
Status: Completed by Ashley Louis
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 69d 23h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Oct 23, 4:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 7h
📨
Status: Invoice Pending by Hannah Shaw Oct 23, 4:51 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20m
⏳ 1.9 business days
💰
Status: Invoiced by Hannah Shaw Oct 24, 5:13 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 0h
⏳ 1.8 business days
🧾
Invoice Created Oct 27, 4:43 PM
Invoice Number: SM-244479

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 83.4 business days (threshold: 2.0 business days)
Exceeded by 81.4 business days
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Scheduled
Duration: 49.0 business days (threshold: 2.0 business days)
Exceeded by 47.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Ashley Louis
Scheduled
Oct 14, 10:00 AM
Created
Apr 8, 6:02 PM
Invoice #
SM-244479

Work Details (28)

Name Type Status Qty Amount Date
WL-02968169 Expenses Open 1 $52.00 Oct 13, 2:32 AM
WL-02968170 Expenses Open 1 $52.00 Oct 13, 2:32 AM
WL-02968171 Expenses Open 1 $52.00 Oct 13, 2:32 AM
WL-02968172 Expenses Open 1 $52.00 Oct 13, 2:32 AM
WL-02968168 Expenses Open 1 $52.00 Oct 13, 2:32 AM
WL-02976715 Expenses Open 1 $190.96 Oct 20, 8:23 AM
WL-02976716 Expenses Open 1 $190.96 Oct 20, 8:23 AM
WL-02976717 Expenses Open 1 $190.96 Oct 20, 8:23 AM
WL-02976718 Expenses Open 1 $190.96 Oct 20, 8:23 AM
WL-02976719 Expenses Open 1 $570.43 Oct 20, 8:23 AM
WL-02976736 Expenses Open 1 $146.86 Oct 20, 8:54 AM
WL-02976732 Expenses Open 1 $43.00 Oct 20, 8:54 AM
WL-02976733 Expenses Open 1 $63.01 Oct 20, 8:54 AM
WL-02976734 Expenses Open 1 $39.14 Oct 20, 8:54 AM
WL-02976735 Expenses Open 1 $78.25 Oct 20, 8:54 AM
WL-02976780 Labor Open 10.5 $420.00 Oct 20, 9:13 AM
WL-02976778 Labor Open 8 $817.00 Oct 20, 9:13 AM
WL-02976779 Labor Open 0.5 $20.00 Oct 20, 9:13 AM
WL-02976770 Labor Open 11 $440.00 Oct 20, 9:13 AM
WL-02976771 Labor Open 0.5 $20.00 Oct 20, 9:13 AM
WL-02976772 Labor Open 8 $817.00 Oct 20, 9:13 AM
WL-02976773 Labor Open 1 $40.00 Oct 20, 9:13 AM
WL-02976774 Labor Open 0.5 $20.00 Oct 20, 9:13 AM
WL-02976775 Labor Open 8 $817.00 Oct 20, 9:13 AM
WL-02976776 Labor Open 1 $40.00 Oct 20, 9:13 AM
WL-02976777 Labor Open 0.5 $20.00 Oct 20, 9:13 AM
WL-02976782 Travel Open 20 $14.00 Oct 20, 9:14 AM
WL-02976781 Travel Open 20 $14.00 Oct 20, 9:14 AM

Details