Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264174 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Apr 10, 2025 → Sep 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
✗ SLA Missed (87 biz days late)
Active: 102 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
▶ Clock Running
Status: Created
Apr 10 → Apr 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
101d
▶ Clock Running
Status: Assigned
Apr 11 → Sep 5, 2025
101 business days (counted)
Running total: 102 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 102 of ? biz days used
Created: Apr 10, 2025 Completed: Sep 5, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Apr 10 → Apr 11 Created ▶ Running 1 1
Apr 11 → Sep 5 Assigned ▶ Running 101 102
Sep 5 → Sep 5 Tech On Site ▶ Running 0 102
Coordinators 103.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
103.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Sep 5, 2025 (127 days late)
📅
102.6 days Total Age
⏱️
102.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
102.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 11, 2025
Visit 2 Sep 5, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 328 days old
🚨
Primary Delay 102.0 days stuck in "Assigned"
⏱️
Total Delay 102.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
102.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
0.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Found damage to powercord. Requested repair WO JE 6/26/25 Powercord still on backorder.
🔧 Work Performed
4.11.25 Searching for asset 9.5.25 PM completed
🔍 Technician Findings
PM DUE
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stretcher

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264174
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 22m
⏱️
3x Labor Added Apr 11, 12:42 PM
Type: Labor
Status: Open
Qty: 0.65, 0.75, 0.25
🚨 102.0 business days
🔧
Status: Tech On Site by Joe Evans Sep 5, 10:41 AM
From: Assigned
To: Tech On Site
Duration in Previous: 147d 1h
⏱️
▶
2 Labor Added Sep 5, 10:48 AM
Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
📄
▶
2 Status: Ready to Bill Sep 5, 4:44 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Hannah Shaw Sep 5, 4:49 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.9 business days
🧾
Invoice Created Sep 8, 2:16 PM
Invoice Number: SM-240215

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 102.0 business days (threshold: 4.0 business hours)
Exceeded by 101.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-240215

Work Details (4)

Name Type Status Qty Amount Date
WL-02752102 Labor Open 0.65 $0.00 Apr 11, 12:42 PM
WL-02752103 Labor Open 0.75 $0.00 Apr 11, 12:42 PM
WL-02752104 Labor Open 0.25 $0.00 Apr 11, 12:42 PM
WL-02926427 Labor Open 0.5 $0.00 Sep 5, 10:48 AM

Details