Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264178 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Apr 10, 2025 → Dec 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
✗ SLA Missed (161 biz days late)
Active: 176 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
▶ Clock Running
Status: Created
Apr 10 → Apr 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
174d
▶ Clock Running
Status: Assigned
Apr 11 → Dec 23, 2025
174 business days (counted)
Running total: 175 of ? biz days used
▶ Clock Running
Status: Entered
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 175 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 175 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 176 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 176 of ? biz days used
Created: Apr 10, 2025 Completed: Dec 24, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Apr 10 → Apr 11 Created ▶ Running 1 1
Apr 11 → Dec 23 Assigned ▶ Running 174 175
Dec 23 → Dec 23 Entered ▶ Running 0 175
Dec 23 → Dec 23 Ready for Scheduling ▶ Running 0 175
Dec 23 → Dec 24 Assigned ▶ Running 1 176
Dec 24 → Dec 24 Tech On Site ▶ Running 0 176
Coordinators 178.5d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
178.5 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Dec 25, 2025 (238 days late)
📅
176.6 days Total Age
⏱️
175.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
177.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Kevin Cogdill — scheduling delays attributed to technician, not coordinators
Visit 1 May 1, 2025
Visit 2 Dec 24, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 328 days old
🚨
Primary Delay 175.0 days stuck in "Assigned"
⏱️
Total Delay 177.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
176.9d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/25 AJinerson - Received request to reassign tech.

🔧 Work Performed
05.01.25 CNL 12.24.25 PM completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stretcher

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264178
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 22m
🚨 16.0 business days
⏱️
Labor Added May 4, 5:51 PM
Type: Labor
Status: Open
Qty: 0.23333333333333
🚨 159.0 business days
🆕
▶
2 Status: Entered Dec 23, 11:30 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Kevin Cogdill
⏳ 2.0 business days
🔧
Status: Tech On Site by Kevin Cogdill Dec 24, 6:47 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1d 7h
⏱️
7x Labor Added Dec 24, 6:53 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 8.5, 1, 420
✔️
▶
2 Status: Completed Dec 24, 6:58 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.6 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 29, 12:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
📨
Status: Invoice Pending by Hannah Shaw Dec 29, 1:17 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 27m, 0m
🧾
Invoice Created Dec 30, 9:00 AM
Invoice Number: SM-250067

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 175.0 business days (threshold: 4.0 business hours)
Exceeded by 174.5 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-250067

Work Details (8)

Name Type Status Qty Amount Date
WL-02780761 Labor Open 0.23333333333333 $0.00 May 4, 5:51 PM
WL-03047575 Labor Open 0.5 $0.00 Dec 24, 6:53 PM
WL-03047576 Labor Open 0.5 $0.00 Dec 24, 6:53 PM
WL-03047577 Labor Open 8.5 $0.00 Dec 24, 6:53 PM
WL-03047578 Expenses Open 1 $0.00 Dec 24, 6:53 PM
WL-03047579 Expenses Open 1 $0.00 Dec 24, 6:53 PM
WL-03047580 Expenses Open 1 $0.00 Dec 24, 6:53 PM
WL-03047581 Travel Open 420 $0.00 Dec 24, 6:53 PM

Details