Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264229 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Apr 10, 2025 → Dec 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
✗ SLA Missed (151 biz days late)
Active: 166 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
▶ Clock Running
Status: Created
Apr 10 → Apr 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
165d
▶ Clock Running
Status: Assigned
Apr 11 → Dec 10, 2025
165 business days (counted)
Running total: 166 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 166 of ? biz days used
Created: Apr 10, 2025 Completed: Dec 10, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Apr 10 → Apr 11 Created ▶ Running 1 1
Apr 11 → Dec 10 Assigned ▶ Running 165 166
Dec 10 → Dec 10 Tech On Site ▶ Running 0 166
Coordinators 167.6d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Coordinators
167.6 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Dec 10, 2025 (223 days late)
📅
166.6 days Total Age
⏱️
166.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
166.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 15, 2025
Visit 2 Sep 19, 2025
Visit 3 Dec 10, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 328 days old
🚨
Primary Delay 166.0 days stuck in "Assigned"
⏱️
Total Delay 166.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
166.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stretcher

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264229
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Apr 11, 8:56 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Joe Evans
🚨 109.0 business days
💵
2x Expenses Added Sep 16, 10:23 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Sep 16, 10:53 AM
Type: Labor
Status: Open
Qty: 11
⏳ 4.0 business days
💵
▶
2 2x Expenses Added Sep 19, 11:42 AM
2x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Sep 19, 11:51 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Sep 19, 11:14 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚨 54.1 business days
🔧
Status: Tech On Site by Joe Evans Dec 10, 11:49 AM
From: Assigned
To: Tech On Site
Duration in Previous: 243d 3h
⏱️
▶
2 3x Labor Added Dec 10, 11:56 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10m
📄
Status: Ready to Bill by Hannah Shaw Dec 11, 10:02 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 1m
📨
▶
2 Status: Invoice Pending Dec 11, 11:14 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Dec 14, 5:29 PM
Invoice Number: SM-248747

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 166.0 business days (threshold: 4.0 business hours)
Exceeded by 165.5 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-248747

Work Details (15)

Name Type Status Qty Amount Date
WL-02937075 Expenses Open 1 $0.00 Sep 16, 10:23 AM
WL-02937076 Expenses Open 1 $0.00 Sep 16, 10:23 AM
WL-02937110 Labor Open 11 $0.00 Sep 16, 10:53 AM
WL-02942315 Expenses Open 1 $0.00 Sep 19, 11:42 AM
WL-02942316 Expenses Open 1 $0.00 Sep 19, 11:42 AM
WL-02942318 Expenses Open 1 $0.00 Sep 19, 11:46 AM
WL-02942319 Expenses Open 1 $0.00 Sep 19, 11:46 AM
WL-02942328 Expenses Open 1 $0.00 Sep 19, 11:51 AM
WL-02942329 Expenses Open 1 $0.00 Sep 19, 11:51 AM
WL-02942330 Expenses Open 1 $0.00 Sep 19, 11:51 AM
WL-02943382 Labor Open 10 $0.00 Sep 19, 11:14 PM
WL-02943383 Expenses Open 1 $0.00 Sep 19, 11:17 PM
WL-03032825 Labor Open - $0.00 Dec 10, 11:56 AM
WL-03032826 Labor Open - $0.00 Dec 10, 11:56 AM
WL-03032827 Labor Open 0.5 $0.00 Dec 10, 11:56 AM

Details