Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264248 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Apr 10, 2025 → Jan 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
✗ SLA Missed (171 biz days late)
Active: 186 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
▶ Clock Running
Status: Created
Apr 10 → Apr 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
185d
▶ Clock Running
Status: Assigned
Apr 11 → Jan 9, 2026
185 business days (counted)
Running total: 186 of ? biz days used
Created: Apr 10, 2025 Completed: Jan 9, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Apr 10 → Apr 11 Created ▶ Running 1 1
Apr 11 → Jan 9 Assigned ▶ Running 185 186
Coordinators 187.6d
Billing 2.6d
✗ SLA Missed
Coordinators
187.6 days
Over SLA
Billing
2.6 days
Over SLA
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Jan 9, 2026 (253 days late)
📅
186.6 days Total Age
⏱️
186.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
186.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 328 days old
🚨
Primary Delay 186.0 days stuck in "Assigned"
⏱️
Total Delay 186.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
186.0d / 0.5d SLA
Closed
0.4d / 1.0d SLA
Billing Review
2.4d / 2.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/13 JJ: Asset removed from contract in GE Portal. Asset is now expired. Moving to RTB

1.9.26 hshaw - moved WO to BR, per GE portal unit is in active status

Bed removed from contract per GE

🔧 Work Performed
Removed from Contract
🔍 Technician Findings
Removed from Contract
⚠️ Problem Description
Preventive Maintenance
📄 Description
Med Surg Bed, Electric

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264248
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 22m
🚨 186.0 business days
⏱️
Labor Added Jan 9, 12:35 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Joe Evans Jan 9, 12:46 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 273d 4h, 0m
💵
Status: Billing Review by Hannah Shaw Jan 9, 3:52 PM
From: Closed
To: Billing Review
Duration in Previous: 3h 5m
⏳ 3.0 business days
📄
Status: Ready to Bill by Jennifer Johnson Jan 13, 12:40 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 3d 20h
📨
▶
3 Status: Invoice Pending Jan 13, 2:07 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-251086
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 186.0 business days (threshold: 4.0 business hours)
Exceeded by 185.5 business days
Billing Review
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-251086

Work Details (1)

Name Type Status Qty Amount Date
WL-03059527 Labor Open 0.25 $0.00 Jan 9, 12:35 PM

Details