Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264249 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Apr 10, 2025 → Dec 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
✗ SLA Missed (156 biz days late)
Active: 171 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Apr 10 → Apr 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
170d
▶ Clock Running
Status: Assigned
Apr 11 → Dec 17, 2025
170 business days (counted)
Running total: 171 of ? biz days used
▶ Clock Running
Status: Entered
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 171 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 171 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 171 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 171 of ? biz days used
Created: Apr 10, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Apr 10 → Apr 11 Created ▶ Running 1 1
Apr 11 → Dec 17 Assigned ▶ Running 170 171
Dec 17 → Dec 17 Entered ▶ Running 0 171
Dec 17 → Dec 17 Ready for Scheduling ▶ Running 0 171
Dec 17 → Dec 17 Assigned ▶ Running 0 171
Dec 17 → Dec 17 Tech On Site ▶ Running 0 171
Coordinators 173.2d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Coordinators
173.2 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Dec 17, 2025 (230 days late)
📅
171.6 days Total Age
⏱️
171.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
171.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 328 days old
🚨
Primary Delay 171.0 days stuck in "Assigned"
⏱️
Total Delay 171.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
171.6d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/17/25 AJinerson - Received request to reassign tech.

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264249
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 22m
🚨 171.0 business days
🆕
▶
2 Status: Entered Dec 17, 11:43 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Dec 17, 4:52 PM
From: Assigned
To: Tech On Site
Duration in Previous: 5h 8m
⏱️
▶
3 Labor Added Dec 17, 5:27 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 38m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Dec 18, 12:27 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 20, 2:15 PM
Invoice Number: SM-249368

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 171.0 business days (threshold: 4.0 business hours)
Exceeded by 170.5 business days
Assigned
Duration: 5.1 business hours (threshold: 4.0 business hours)
Exceeded by 1.1 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-249368

Work Details (1)

Name Type Status Qty Amount Date
WL-03041041 Labor Open 1 $0.00 Dec 17, 5:27 PM

Details