Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264308 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Apr 10, 2025 → Jan 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
✗ SLA Missed (177 biz days late)
Active: 192 biz days
🕐 Clock stopped: Completed (Jan 20, 2026)
▶ Clock Running
Status: Created
Apr 10 → Apr 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
191d
▶ Clock Running
Status: Assigned
Apr 11 → Jan 20, 2026
191 business days (counted)
Running total: 192 of ? biz days used
Created: Apr 10, 2025 Completed: Jan 20, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Apr 10 → Apr 11 Created ▶ Running 1 1
Apr 11 → Jan 20 Assigned ▶ Running 191 192
Coordinators 193.6d
Billing 0.0d
✗ SLA Missed
Coordinators
193.6 days
Over SLA
Billing
0.0 days
Created: Apr 10, 2025 Due: Jun 30, 2025 Completed: Jan 20, 2026 (203 days late)
📅
192.6 days Total Age
⏱️
192.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
192.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 19, 2025
Visit 2 Dec 24, 2025
Visit 3 Jan 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 328 days old
🚨
Primary Delay 192.0 days stuck in "Assigned"
⏱️
Total Delay 192.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
192.0d / 0.5d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
09.19.25 CNL 12.24.25 CNL 01.20.26 PM service 0.06 ohms 087-174uA
🔍 Technician Findings
0.06 ohms 087-174uA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264308
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Apr 11, 8:58 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Joe Evans
🚨 112.0 business days
⏱️
Labor Added Sep 19, 11:35 AM
Type: Labor
Status: Open
Qty: 1
🚨 66.0 business days
⏱️
Labor Added Dec 28, 9:23 PM
Type: Labor
Status: Open
Qty: 1
🚨 15.0 business days
⏱️
▶
2 2x Labor Added Jan 20, 5:22 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 284d 9h, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 21, 4:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 52m
📨
▶
2 Status: Invoice Pending Jan 21, 4:32 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.9 business days
🧾
Invoice Created Jan 23, 2:50 PM
Invoice Number: SM-251835

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 192.0 business days (threshold: 4.0 business hours)
Exceeded by 191.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-251835

Work Details (4)

Name Type Status Qty Amount Date
WL-02942305 Labor Open 1 $0.00 Sep 19, 11:35 AM
WL-03048584 Labor Open 1 $0.00 Dec 28, 9:23 PM
WL-03072307 Labor Open 0.75 $0.00 Jan 20, 5:22 PM
WL-03072308 Labor Open 0.5 $0.00 Jan 20, 5:22 PM

Details