Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264342 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Apr 10, 2025 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
✗ SLA Missed (203 biz days late)
Active: 218 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Apr 10 → Apr 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
216d
▶ Clock Running
Status: Assigned
Apr 11 → Feb 25, 2026
216 business days (counted)
Running total: 217 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 218 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 218 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 218 of ? biz days used
Created: Apr 10, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Apr 10 → Apr 11 Created ▶ Running 1 1
Apr 11 → Feb 25 Assigned ▶ Running 216 217
Feb 25 → Feb 26 Tech On Site ▶ Running 1 218
Feb 26 → Feb 26 Tech Off Site ▶ Running 0 218
Feb 26 → Feb 26 Tech On Site ▶ Running 0 218
Coordinators 218.6d
Field Work 2.2d
Billing 1.9d
✗ SLA Missed
Coordinators
218.6 days
Over SLA
Field Work
2.2 days
Billing
1.9 days
Over SLA
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Feb 26, 2026 (301 days late)
📅
218.6 days Total Age
⏱️
217.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
218.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Kevin Cogdill — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 26, 2026

AI Analysis

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Completed with significant delays
Invoiced • 328 days old
🚨
Primary Delay 217.0 days stuck in "Assigned"
⏱️
Total Delay 218.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
217.0d / 0.5d SLA
Tech On Site
1.2d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Incorrect address for equipment. Physical address 2095 Henry Tecklenburg Dr, Charleston SC. Not in Greenville SC.

🔧 Work Performed
Completed pm service, checked all functions, no issues found, returned equipment to service.
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264342
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 24m
🚨 217.0 business days
👷
Technician Assigned by Brandi Alvarez Feb 25, 2:43 PM
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Feb 25, 5:15 PM
From: Assigned
To: Tech On Site
Duration in Previous: 320d 9h
🚗
Status: Tech Off Site by Kevin Cogdill Feb 25, 10:22 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 7m
🔧
Status: Tech On Site by Kevin Cogdill Feb 26, 12:41 PM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 14h 18m
⏱️
▶
2 2x Labor Added Feb 26, 5:13 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 35m, 0m
📄
Status: Ready to Bill by Brandi Alvarez Feb 27, 11:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 11m
⏳ 1.7 business days
📨
▶
2 Status: Invoice Pending Mar 2, 5:51 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 2, 9:00 AM
Invoice Number: SM-255296

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 217.0 business days (threshold: 4.0 business hours)
Exceeded by 216.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-255296

Work Details (2)

Name Type Status Qty Amount Date
WL-03121919 Labor Open 0.5 $0.00 Feb 26, 5:13 PM
WL-03121920 Labor Open 2 $0.00 Feb 26, 5:13 PM

Details