Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264358 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Apr 10, 2025 → Dec 31, 2025

✅ Completed
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
✗ SLA Missed (165 biz days late)
Active: 180 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
▶ Clock Running
Status: Created
Apr 10 → Apr 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
179d
▶ Clock Running
Status: Assigned
Apr 11 → Dec 31, 2025
179 business days (counted)
Running total: 180 of ? biz days used
Created: Apr 10, 2025 Completed: Dec 31, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Apr 10 → Apr 11 Created ▶ Running 1 1
Apr 11 → Dec 31 Assigned ▶ Running 179 180
Coordinators 181.6d
Billing 0.1d
✗ SLA Missed
Coordinators
181.6 days
Over SLA
Billing
0.1 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Dec 31, 2025 (244 days late)
📅
180.6 days Total Age
⏱️
180.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
180.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 328 days old
🚨
Primary Delay 180.0 days stuck in "Assigned"
⏱️
Total Delay 180.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
180.0d / 0.5d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.07 ohms 093-181uA
🔍 Technician Findings
0.07 ohms 093-181uA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264358
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 23m
🚨 180.0 business days
⏱️
▶
2 Labor Added Dec 31, 6:01 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 264d 10h, 0m
⏳ 1.7 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 2, 10:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h
📨
▶
2 Status: Invoice Pending Jan 2, 11:52 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Jan 5, 9:00 AM
Invoice Number: SM-250377

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 180.0 business days (threshold: 4.0 business hours)
Exceeded by 179.5 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-250377

Work Details (1)

Name Type Status Qty Amount Date
WL-03051870 Labor Open 1 $0.00 Dec 31, 6:01 PM

Details