Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264359 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Apr 10, 2025 → Dec 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
✗ SLA Missed (161 biz days late)
Active: 176 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
▶ Clock Running
Status: Created
Apr 10 → Apr 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
175d
▶ Clock Running
Status: Assigned
Apr 11 → Dec 24, 2025
175 business days (counted)
Running total: 176 of ? biz days used
Created: Apr 10, 2025 Completed: Dec 24, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Apr 10 → Apr 11 Created ▶ Running 1 1
Apr 11 → Dec 24 Assigned ▶ Running 175 176
Coordinators 176.6d
Billing 0.1d
✗ SLA Missed
Coordinators
176.6 days
Over SLA
Billing
0.1 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Dec 24, 2025 (237 days late)
📅
175.6 days Total Age
⏱️
175.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
175.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 5, 2025
Visit 2 Dec 23, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 328 days old
🚨
Primary Delay 175.0 days stuck in "Assigned"
⏱️
Total Delay 175.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
175.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12.5.25 CNL 12.23.25 PM 0.06 ohms 097-185mA
🔍 Technician Findings
0.06 ohms 097-185mA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264359
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Apr 11, 8:58 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Joe Evans
🚨 163.0 business days
⏱️
Labor Added Dec 5, 4:15 PM
Type: Labor
Status: Open
Qty: 1
🚨 13.0 business days
⏱️
▶
2 Labor Added Dec 23, 7:19 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 256d 11h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 24, 12:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 53m
📨
Status: Invoice Pending by Hannah Shaw Dec 24, 12:50 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 32m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Jan 2, 10:54 AM
Invoice Number: SM-249908

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 175.0 business days (threshold: 4.0 business hours)
Exceeded by 174.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-249908

Work Details (2)

Name Type Status Qty Amount Date
WL-03028419 Labor Open 1 $0.00 Dec 5, 4:15 PM
WL-03046781 Labor Open 1.5 $0.00 Dec 23, 7:19 PM

Details