Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01264368 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Apr 10, 2025 → Feb 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of April 2025 · Target: Apr 30, 2025
✗ SLA Missed (191 biz days late)
Active: 206 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
▶ Clock Running
Status: Created
Apr 10 → Apr 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
205d
▶ Clock Running
Status: Assigned
Apr 11 → Feb 9, 2026
205 business days (counted)
Running total: 206 of ? biz days used
Created: Apr 10, 2025 Completed: Feb 9, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Apr 10 → Apr 11 Created ▶ Running 1 1
Apr 11 → Feb 9 Assigned ▶ Running 205 206
Coordinators 207.6d
Billing 0.1d
✗ SLA Missed
Coordinators
207.6 days
Over SLA
Billing
0.1 days
Created: Apr 10, 2025 Due: Apr 30, 2025 Completed: Feb 9, 2026 (284 days late)
📅
206.6 days Total Age
⏱️
206.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
209.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 328 days old
🚨
Primary Delay 206.0 days stuck in "Assigned"
⏱️
Total Delay 209.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
206.0d / 0.5d SLA
Closed
4.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.06 ohms 085-169uA
🔍 Technician Findings
0.06 ohms 085-169uA
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Apr 10, 3:34 PM
Work Order: WO-01264368
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Apr 11, 8:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 23m
🚨 206.0 business days
⏱️
▶
2 3x Labor Added Feb 9, 3:32 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 304d 7h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 13, 9:12 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
📨
Status: Invoice Pending by Hannah Shaw Feb 13, 10:11 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 59m, 0m
⏳ 1.0 business days
🧾
Invoice Created Feb 16, 9:00 AM
Invoice Number: SM-253966

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 206.0 business days (threshold: 4.0 business hours)
Exceeded by 205.5 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Apr 10, 3:34 PM
Invoice #
SM-253966

Work Details (3)

Name Type Status Qty Amount Date
WL-03097960 Labor Open 1.5 $0.00 Feb 9, 3:32 PM
WL-03097961 Labor Open 1 $0.00 Feb 9, 3:32 PM
WL-03097962 Travel Open 25 $0.00 Feb 9, 3:32 PM

Details